- Associate degree or bachelor's degree in computer or Equivalent combinations of education, work experience, and certification will be considered.
- Minimum 2 years' experience of working in a support/service capacity; preferably global IT organization underlined by respective training certificates, but not mandatory.
- Knowledge of ITIL best practices (ITIL Foundations certification preferred but not mandatory.
- Experience in IT Service Management process and tools or experience.
- Flexible individual capable of dealing with the typical tensions that arise within an IT service environment; confident & customer focused; good problem-solving skills with the ability to follow written and verbal instructions.
- Proven troubleshooting skills within a support environment including a strong commitment towards incident resolution, and solid understanding of foundational IT technical issues and relationships.
- Experienced in interacting with external suppliers & service providers.
- Experience in building, managing, and maintaining a knowledge base containing policies, procedures, documentation, and knowledge base articles related to the Service Desk and the IT Service Management team
- Proficiency in personal computer operating systems, security and office automation software, including Microsoft Windows 10, Active Directory, VPN, Exchange, Salesforce, Teams, Outlook, Word, Excel, PowerPoint, LucidChart, Microsoft SCCM, and Microsoft Office 365.
- By monitoring critical elements of the IT infrastructure, responding to system alerts and user request for assistance, you provide the front-line support required to delight both our internal and external customers.
- You will be instrumental in helping users resolve issues with hardware, software, connectivity, and product specific incidents or work requests.
- You will provide real time ticket entry and effective communications between customers and subject matter experts. You will provision hardware and software, maintaining audit controls and compliance tracking.
- Provide 1st level support to resolve IT problems across the organization (i.e. workstations, mobile computers, printers, peripherals, desk phones, application access, VPN, etc.) and answer the Service Desk phones
- Install/uninstall, troubleshoot, data recovery, access and maintain applications, products and equipment and Also, Identify, analyze and repair equipment failures, order and replace parts/material as needed.
- Provide one-on-one end-user problem resolution, performing various IT support function such as creating, activating, disabling, and unlocking user accounts, network and application password resets, etc.
- Implementation/Installation and administration/maintenance of IT services with focus on availability, reliability and manageability following Clarivate's IT standard processes in coordination with responsible IT service management.
- Support implementation of new and/or improved IT processes following ITSM standards and Enter all calls/incidents/request/updates in ServiceNow
- Full time
- 40 h/week- 24/7 environment with 5 days working
- Work from Office
-
IT Service Analyst
5 days ago
Swiss Re Bengaluru, IndiaAbout the role · Are you a sharp, ambitious, and hardworking IT Service Analyst who is respected by peers, enjoys a challenge, and thrives collaborating in a diverse multi-national Collateral Management team? If so, then this is a superb role where you can demonstrate and broade ...
-
Service Desk Analyst II
2 weeks ago
SNC-Lavalin Bengaluru, India Full timeJob Description · Nous sommes AtkinsRéalis, une organisation de conception, d'ingénierie et de gestion de projets de premier plan au monde. Créée par l'intégration d'organisations de longue date remontant à 1911, nous sommes une société de services professionnels et de gestion d ...
-
IT Service Analyst
3 days ago
Swiss Re Bengaluru, IndiaAbout the roleAre you a sharp, ambitious, and hardworking IT Service Analyst who is respected by peers, enjoys a challenge, and thrives collaborating in a diverse multi-national Collateral Management team? If so, then this is a superb role where you can demonstrate and broaden yo ...
-
Service Desk Analyst
2 weeks ago
Creencia Technologies Pvt Ltd Bengaluru, IndiaRole : Service Desk Analyst · Responsibilities : · - Experience in using helpdesk ticketing system · - Office 365 and SharePoint experience · - Automation for current IT processes, enhancing the current processes · - Good knowledge of ITIL based Incident/Change/Problem managemen ...
-
Service Desk Analyst
3 weeks ago
ECI bangalore, IndiaECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing c ...
-
Analyst, IT Customer Services
4 weeks ago
Magna Bengaluru, India Permanent/RegularGroup Description · At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We're the only mobility technology company and supplier with complete expertise across the entire vehicle. · We are committ ...
-
Specialist Service Analyst
5 days ago
Société Générale Assurances Bengaluru, India Permanent contractSpecialist Service Analyst -Technical Writer Cloud · Permanent contract|Bangalore|IT (Information Technology) Specialist Service Analyst -Technical Writer Cloud · Bangalore, India · Permanent contract · IT (Information Technology) · Responsibilities · Software development, C ...
-
Analyst - Oilfield Service
2 weeks ago
Rystad Energy Bengaluru, India Full timeRystad Energy · Rystad Energy is an independent energy research and business intelligence company providing data, analytics and consultancy services to clients exposed to the energy industry across the globe. · Since its inception in 2004, Rystad Energy – headquartered in Oslo, N ...
-
Analyst/Senior Analyst-Consulting Services
3 weeks ago
Delta Capita bangalore, IndiaDescription · Role Summary · This is a fantastic opportunity to join our fast-growing Consulting Business working with some of the world's leading financial institutions. · As a Senior Analyst , the successful candidate will work directly with our clients to ensure they rece ...
-
Service Level Analyst
3 weeks ago
ISG (Information Services Group) bangalore, IndiaDescription · Wanted: dynamic and creative individuals ready to connect with a like-minded team. You'll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn't mean you've got to go it ...
-
Analyst/Senior Analyst-Consulting Services
2 weeks ago
Delta Capita Bengaluru, India Full time_permanentDescription · Analyst/Senior Analyst-Consulting Services · Bangalore · Permanent Role · Mode: 5 days a week from office · Role Summary · This is a fantastic opportunity to join our fast-growing Consulting Business working with some of the world's leading financial institutions. ...
-
Analyst - Project Services
2 weeks ago
Wesco Bengaluru, India Full timeAs a Project Services Analyst you will be responsible for supporting the sales organization on projects regarding sourcing and forecasting for inventory needs. While supporting Supply Chain in pricing value-add services. Specifically, working with Inside and Outside Sales; commun ...
-
Service Level Analyst
5 days ago
ISG Bengaluru, IndiaDescription · Wanted: dynamic and creative individuals ready to connect with a like-minded team. You'll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn't mean you've got to go it a ...
-
Service Operations Analyst
3 weeks ago
Illumina bangalore, India Full timeWhat if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are tran ...
-
Service Desk Analyst
3 weeks ago
Lighthouse Bengaluru, India Full timeWhat is special about Lighthouse? · Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems whil ...
-
Service Desk Analyst
3 weeks ago
Apex Group Ltd bangalore, IndiaIT Service Desk Agent(24*7 Support Rotational Shifts) · Job Locations - Pune, Kolkata, Hyderabad, Mumbai, Bangalore. · The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and B ...
-
Investment Servicing Analyst
1 week ago
IG Group Bengaluru, India Full timeJob Description · Kick start your career with one of Britan's top employers - Join our dynamic trading services team based in Bangalore. · So, who are we? · Hello, we're IG Group. No, not Instagram – though we're a pretty big deal ourselves. We're a global, FTSE -listed company ...
-
Service Desk Analyst
3 weeks ago
arm limited bangalore, IndiaJob Description · Job Overview: · Act as the first point of contact for all end user tickets globally via multiple channels: chat, phone and Service Now portal. This is a hands on role that will require technical expertise working closely with EIT teams to solve and resolve ...
-
Service Operations Analyst
3 days ago
Vertiv Bengaluru, IndiaThe Service Engineer will be responsible for visiting customer sites to perform installation, commissioning, preventive maintenance, and breakdown maintenance of Precision Air Conditioners (PACs) and Chillers. The ideal candidate will have a strong technical background in HVAC sy ...
-
Service Desk Analyst II
2 weeks ago
SNC-Lavalin bangalore, IndiaJob Description · Nous sommes AtkinsRéalis, une organisation de conception, d'ingénierie et de gestion de projets de premier plan au monde. Créée par l'intégration d'organisations de longue date remontant à 1911, nous sommes une société de services professionnels et de gestion ...
IT Support Services Analyst - bangalore, India - Clarivate
![Clarivate background](https://contents.bebee.com/companies/in/clarivate/background-TQKlj.png)
Description
We are looking for a proactive Technology Enthusiast to join us as a Service Desk Analyst for Bangalore. You will provide first-line support, utilizing your expertise in Active Directory Management, O365 admin console management, and Incident, Request, and Access management. A passion for technology, excellent analytical skills, and the ability to thrive in a cross-cultural environment are key attributes we seek. If you are curious, driven, and eager to explore new possibilities, we'd love to talk to you about this exciting opportunity.
About You – experience, education, skills, and accomplishments
It would be great if you also had . . .
What will you be doing in this role?
About the Team
Our existing team is a diverse and skilled group, collaborating to provide exceptional IT service and solutions. They embrace a cross-cultural work environment, continuously learn and stay updated with technology trends, ensuring top-notch support for our users. With expertise in ITIL practices, Active Directory user management, O365 admin console management, Windows troubleshooting, and hardware (laptop/desktop) troubleshooting, we are well-equipped to handle a wide range of IT challenges.
Hours of Work
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.