Supervisor, WFM - Bengaluru - ResultsCX

The Workforce Management Supervisor provides strategic direction and leadership to the Results site call center operations in areas of Real Time Management, Intraday Analysis, Forecasting and Scheduling, Capacity Planning and Login Administration. · We are looking for someone who ...

Job Title: · Supervisor, WFM AutomationJob Description · Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof ...

We are seeking an experienced and detail-oriented Lead WFM Analyst to join our Workforce Management team. In this role, you will be responsible for forecasting, scheduling, and optimizing staffing levels to ensure operational efficiency while maintaining service quality standards ...

The position of Kronos Consultant involves developing and maintaining Workforce Central or UKG Dimensions modules for timekeeping, attendance and scheduling. · ...

We are looking for an Enterprise Quality Manager to oversee global quality programs, ensure consistency, and drive employee performance and client satisfaction. · ...

Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention · Ensure that the operations is in compliance with active contracts. · Oversee client relationships; facilitate open communications, understa ...

The Associate Project Manager will assist clients with their journey of onboarding onto eChannel payment platforms like HSBCnet, Connect, Global liquidity cash management products. This role requires strong written and verbal communication skills to manage multiple client project ...

Client Implementation specialist assist Clients with their journey of onboarding on eChannel payment platforms like HSBCnet. · ...

Create solid web application database data pipeline API cloud infrastructure solutions Develop robust configurable scalable solutions meet functional needs Ensure technical requirements incorporated into solutions performance availability security disaster recovery Support all ph ...

Kyyba is an Equal Opportunity Employer. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness. · ...

We're seeking an experienced Lead WFM Analyst to join our Workforce Management team. · Scheduling staff to meet service level agreements · Managing real-time queues and making adjustments as needed · Collaborating with forecasting teams to match staff numbers and skills with fore ...

The Operations Manager II is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. · Associate's Degree Preferred with more than ten years of experience (with two to four years of Progressive Management Experience) preferred. · Demonstrated ...

The Workforce Management Supervisor will be responsible for overseeing the daily operations of the WFM team ensuring optimal staffing scheduling and real-time adherence to meet service level agreements SLAs. · ...

Amex GBT is seeking an experienced and detail-oriented Lead WFM Analyst to join their Workforce Management team.We are looking for a professional with minimum 8 years call centre experience and strong analytical skills to lead a team of WFM analysts and collaborate cross-function ...

The Operations Manager II is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. · • Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention · Selecting, tr ...