Implementation Engineer - Bengaluru / Bangalore - Bottle Lab Technologies

    Bottle Lab Technologies
    Bottle Lab Technologies Bengaluru / Bangalore

    4 days ago

    Full time ₹1,200,000 - ₹3,000,000 (INR) per year *
    Description

    Roles & Responsibilities:

    Are you passionate about the successful deployment and integration of software, systems, or technology solutions within an organization If your response is a resounding yes, then we are hunting for you.

    As an Implementation Engineer at SmartQ, your primary goal will lie in turning a theoretical system design into a practical and functional reality. In addition, you will play a critical role in the successful adoption of new technologies or systems, ensuring the result aligns with the needs and expectations of the organization. Effective communication, problem-solving skills, and technical expertise will keep you a cut above the rest in this role.

    If you are a dynamic, results-oriented engineer with a proven track record in steering MNCs toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence. Do you possess all these skills and wish to make a significant difference in the world of food and technology Join us now

    • Implement and help clients implement SmartQ platform products remotely for the client
    • Train the users on the usage of the technology & Help in creating user manuals
    • Interact with customers and clients on a daily/weekly basis via email or calls or chat regarding various queries.
    • Manage Customer expectations on the deliverables.
    • Coordinating and working with the client on multiple levels - decision-makers, site managers and ground-level operation staff.
    • Understanding the issues faced by customers across different solution platforms is provided.
    • Answer inquiries, resolve complaints and provide information regarding solutions provided by SmartQ in that location.
    • Maintains ownership of customer issues until problem resolution.
    • May be responsible for pre-sales and post-sales service to customers.
    • Knowledge of products, customers, services, policies, and procedures.
    • Ensure all customers queries are investigated and resolved, escalating issues if appropriate, to the responsible personnel.
    • Documentation for reporting and client communications.
    • App configurations, menu detailing and verifications, ensuring user experience at the best.

    Qualifications:

    • Excellent communication skills (both written and verbal) in English
    • Strong knowledge in JSON & Expertise in Troubleshooting & Configuration
    • Stakeholder Management & multitasking abilities
    • A high degree of focus along with time management and planning
    • 2+ Years of experience in the relevant field
    • Good with interpersonal skills, decision making, follow the processes, work with collaboration, leadership, etc.
    * This salary range is an estimation made by beBee
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