Short-Term Rental Manager
5 hours ago
Job description
THE ROLE
We are seeking an experienced, highly organized Short-Term Rental Manager to take over the daily digital and operational coordination for two beautiful properties in Spain (a hilltop villa and a beach studio).
We are stepping back from day-to-day operations and want a dedicated partner to drive occupancy and handle the logistics.You will be compensated on a result-based structure (e.g., base + commission per booking, or a percentage of revenue) to reward high performance.
Your Responsibilities (The 3 Pillars):
- PLATFORM MANAGEMENT
Listing Uniformity:
Audit, update, and ensure our properties are listed uniformly and attractively across all rental sites (Airbnb, , and our direct Lodgify site).
Lodgify Synchronization:
Ensure Lodgify is perfectly synced with all platforms to maintain accurate pricing, enforce minimum stays, and guarantee zero double-bookings.
Ensure we get as many "no/low commission" bookings as possible."- BOOKING MANAGEMENT
Sales & Inquiries:
Manage new booking requests immediately via all platforms to secure reservations and ensure both properties remain continuously rented out.
Guest Messaging:
Act as the primary point of contact, providing 5-star communication before, during, and after the guest's stay.
Financial Reporting:
Provide a simple, clear monthly report detailing financial performance, occupancy rates, and platform fees.
- SERVICE MANAGEMENT
Cleaning Coordination:
Schedule and contact our local cleaning service for all check-ins and check-outs, ensuring they have the up-to-date calendar (In Spanish, via whatsapp)
Gardening:
Coordinate with our local gardener to ensure the villa's exterior remains pristine (In Spanish, via whatsapp).
Repairs & Maintenance:
Act as the "dispatcher" for any local repairs.
If a guest reports an issue, you will contact our local handyman/technicians to resolve it without our involvement unless it is a major emergency.
REQUIREMENTS:
MUST be fully bilingual in English and Spanish (you will communicate with international guests and our local Spanish service teams).
Extremely fast response times for guest inquiries.
A proactive, problem-solving mindset.
Compensation:
We are looking for a performance-based partnership. Please reply with your proposed rate structure (e.g., % of booking revenue, or low monthly base + per-booking commission).
TO APPLY
Please start your proposal with the word "Sanctuary" so I know you read this text. Briefly explain your experience with Lodgify and how you handle urgent request when you are outside of working hours. Please do not contact us if you don't have the capabilities or experience for this job.
Contract duration of more than 6 months. with 40 hours per week.
Mandatory skills:
Administrative Support, Rental management, Microsoft Excel
Optional skills:
Customer Service
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