Call Center Executive - New Delhi, India - Aces Global Consulting Pvt Ltd

Description

Non Voice Good Typing + English

Voice Good English + Hindi

Location - Moti Nagar

6 days with rotational off

Operational Hours - 10 AM to 7:00 PM

Shift Hours - 9 hour and 8 hours production

Skillset ::

Maintaining a positive, empathetic and professional attitude toward customers at all times

Responding promptly to customer queries

Communicating with customers through various channels

Acknowledging and resolving customer complaints

Knowing our products inside and out so that you can answer questions

Processing orders, applications, and requests

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary

Providing feedback on the efficiency of the customer service process

Ensure customer satisfaction and provide professional customer support