- Achievement of Targeted AOP, Gross Margin and SPSF
- Responsible for the P&L of the store
- Price and promotions running in the stores are clearly displayed / communicated to all customers
- Ensure that all consumables are within budget and work towards reducing costs
- Ensure that decisions taken are quickly implemented on the ground without losing time
- 100% adherence to promo implementation in the store
- Reduce dump, shrink and other losses for the store
- Other Source of Income – SOH
- Increase margins and minimize expenses
- Control inventory level and shrinkage
- Mystery Shopping Findings and Improvement
- Focus on R1 enrollment and business volume
- Adhere to Mockshop guidelines
- 100% SOP Implementation and Adherence by team
- Ensure Negative Inventory Control
- Explaining routine tasks to all team members
- Statutory Compliance
- Control Attrition
- Product knowledge, brand differentiation
- Recognize and develop talent
- Coach and mentor people as an ongoing process in the team and develop people towards growing to the next level
- Net profit for the store.
- Increase in talent retention.
- Increase in returns per square foot.
- Increase in conversion rate
- Reduction in number of stock-outs
- Target vs. actual customer satisfaction index
- Reduction in customer complaint cycle time
- Mentor sales assistance through functional, behavioural training and career planning
- Update category and store associates on latest development in new product/brands and presentation/selling technique
- Productivity enhancement indicated by increased Sales per Employee
- Accurate and timely preparation / submission / review of reports - sales, order intake, new orders, profitability to provide inputs for strategic planning Education Requirements Graduate/Post GraduateSkills & Competencies
- Communication Skills
- Commitment to Excellence
- Analytical Skills
- Business Acumen
- Team Work
- Interpersonal Skills
- Ownership
- Attention to Detail
- Operational SOPs
- Customer Service
- Leadership Skills
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