MSD CRM Consultant - Mysore - Han Digital Solution

    Han Digital Solution
    Han Digital Solution Mysore

    2 days ago

    Full time Healthcare
    Description

    Key Responsibilities

    • Lead and participate in requirement-gathering workshops with business stakeholders.
    • Analyze business processes and translate them into effective Dynamics 365 Customer Service solutions.
    • Configure and customize D365 Customer Service components including Cases, Queues, SLAs, Entitlements, Routing, and Knowledge Base.
    • Extend CRM functionality using Power Platform capabilities (Power Apps, Power Automate, Power BI, Dataverse).
    • Design and oversee Azure integrations using Logic Apps, Service Bus, Function Apps, and API Management.
    • Collaborate with Solution Architects and Technical Teams to ensure scalability, performance, and enterprise architecture compliance.
    • Prepare functional design documents, configuration guides, and end-user training materials.
    • Support testing, UAT, deployment, and post-implementation stabilization activities.
    • Drive continuous improvement through governance, best practices, and process optimization.
    • Foster collaboration and knowledge sharing across teams and geographies.

  • Work in company

    MSD CRM Consultant

    Han Digital Solution

    Key Responsibilities · Lead and participate in requirements gathering workshops with business stakeholders · Analyze business processes and translate them into effective Dynamics 365 Customer Service solutions · Configure and customize Customer Service components including Cases, ...

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