SCM Fusion Consultant - Bengaluru, India - Oracle

Description

5 to 10 years of experience in Implementation, support or upgrade of Oracle SaaS SCM Suite.

The Position is for a Functional Support Analyst with a technical background in Fusion ERP Suite of SCM products (Demand Planning and Supply Planning) responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.

The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.

The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.

The key skills put to use on a daily basis are - high-level techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise.

It is an opportunity to work with Cloud customers.


It includes:
Work directly with Customers forAdvising on complex use of Oracle productsResolving highly complex and mission-critical issuesManage highly complex and critical customer issuesServe as Situation Manager on highly sensitive issuesConsult with Management in directing resolution of critical customer situationsKnowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessionsFormal mentoring for promoting the technical and professional development of othersCreation/review of Knowledge Articles


Qualifications:

Must Have Skills5+ years of experience in Implementation, support, or upgrade of SaaS SCM suite of products(Demand Planning and Supply Planning) with at least 1 implementation experience on SaaS SCM Products – Demand Planning, Supply Planning, BI Publisher and knowledge on Oracle Integration Cloud.

Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.

Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenariosShould have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.

Work with users to troubleshoot and resolve issues, answers business questions provides data analysisShould be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scriptsConduct training and knowledge sharing sessions

Nice to Have SkillsShould have good knowledge on Fusion Cloud architecture, setup manager and activities.

Knowledge of FBDI and OTBI reports developmentKnowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.

Knowledge of Security setup would be an added advantage.

Experience in one of the following areas is seen as an advantage:
XMLJava, J2EE and Oracle ADFSOA and Web Services