- Customer Communication & Escalation Handling
- Ensure clear, consistent, and effective messaging across all touchpoints.
- Resolve escalations promptly to maintain positive customer experiences.
- Stakeholder Engagement
- Lead conversations with multiple stakeholders across sales, product, solutions, and support teams.
- Align customer experience strategies with business and technology requirements.
- Data Analytics
- Use basic SQL to analyze customer data.
- Work with analytics tools like Grafana & Power BI to extract actionable insights.
- Dashboard Monitoring
- Monitor key customer experience metrics via Grafana and Power BI.
- Support data-driven decision-making for supply chain optimization.
- Customer Success Initiatives
- Develop initiatives to improve CSAT, NPS, on-time AMC renewals, and overall customer satisfaction.
- Identify opportunities for process optimization.
- Advocacy Program Management
- Manage customer advocacy programs for testimonials, case studies, and referrals.
- Performance Metrics & Reporting
- Define and track KPIs for customer experience.
- Report metrics and insights to identify areas for improvement.
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Customer Experience Manager I - Gurgaon / Gurugram - confidential
Description
Key Responsibilities:
-
Employee Experience Manager
Scry AI- Gurugram
-
Workplace Experience Manager
Only for registered members Gurugram
-
Patient Experience Manager
Only for registered members Gurugram
-
Adobe Experience Manager
Only for registered members Gurugram
-
Patient Experience Manager
Only for registered members Gurugram
-
Learning Experience Manager
Only for registered members Gurugram
-
Experience Associate Manager
Only for registered members Gurugram
-
Patient Experience Manager
Only for registered members Gurugram, Haryana, India
-
Patient Experience Manager
Only for registered members Gurugram
-
Workplace Experience Manager
Only for registered members Gurugram
-
Workplace Experience Manager
Only for registered members Gurugram
-
Manager User Experience
Only for registered members Gurgaon, Haryana
-
Patient Experience Manager
Full time Only for registered members Gurugram
-
Manager - Customer Experience
Full time confidential- Gurgaon / Gurugram
-
Manager - Events & Experience
StayVista- Gurugram
-
Manager User Experience
Only for registered members Gurugram, Haryana
-
Customer Experience Manager
Only for registered members Islampur Village Gurgaon, Delhi-NCR
-
Customer Experience Manager I
Full time confidential- Gurgaon / Gurugram
-
Operations and Customer Experience Manager
Only for registered members Gurugram, Haryana
-
Customer Experience Manager II
Full time confidential- Gurgaon / Gurugram
-
Customer Experience Manager I
Full time confidential- Gurgaon / Gurugram