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Technical Support Senior Engineer - Hyderabad, India - Avaya
Description
About Avaya
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp(NYSE:
AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits.
Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes.
Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more atJob Information
Job Code:
Job Family:
Services
Job Function:
Services Engineering
Short Description
An individual contributor who provides expert post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities.
Acts as the SME for complex issues and is the internal representative in critical escalations.Proactively reviews customer networks and determines where there may be issues by using multiple combined SW / HW components or cross multiple platforms using multiple protocols.
Works with management and teams to implement. Displays expertise in industry protocols , solutions and customer situational management. Independently works on problems of diverse scope. May include lab management , mentoring lower level engineers, project management.