Customer Service Executive - Pune - confidential

    confidential
    confidential Pune

    5 days ago

    Full time
    Description

    We are actively seeking a highly communicative and customer-focused Customer Service Executive to join our client's team through Acme Services. This pivotal role is responsible for engaging with customers across multiple channels, providing accurate and helpful information, and coordinating internally to meet customer needs efficiently. The ideal candidate will be adept at clear communication and precise data entry, ensuring a seamless and positive customer experience.

    Key Responsibilities

    • Multichannel Communication: Communicate with customers via phone, email, and chat, ensuring professional and empathetic interactions.
    • Product Knowledge & Inquiry Resolution: Provide knowledgeable answers to questions about product, pricing, and availability, ensuring customers receive accurate and timely information.
    • Internal Collaboration: Work with internal departments to meet customers' needs, facilitating smooth resolution of inquiries and requests.
    • Data Management: Perform accurate and efficient data entry in various platforms, maintaining up-to-date customer records and service logs.

    Skills

    • Excellent communication skills across phone, email, and chat.
    • Ability to provide knowledgeable answers regarding products, pricing, and availability.
    • Strong collaborative spirit to work with internal departments.
    • Proficiency in data entry across various platforms.

    Qualifications

    • Proven experience in a customer service role is preferred.
    • Strong interpersonal skills and a customer-centric approach.
    • Ability to learn quickly and adapt to new information.

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