Analyst - Risk Management - Bengaluru, India - Razorpay

    Razorpay
    Razorpay Bengaluru, India

    2 weeks ago

    Default job background
    Banking / Loans
    Description

    Dear All,

    Razorpay Bengaluru is hiring an Analyst - Risk Management

    Roles and Responsibilities

    1. Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately.
    2. Handle transaction queries in case of discrepancies where disputes arise from the customer.
    3. Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.
    4. Speak to merchants or customers to understand and address queries/concerns.
    5. Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses.

    Skills and Experience

    1. Experience-1-2 years into Transaction Monitoring.
    2. Knowledge about a customer support app or CRM , such as freshdesk.

    Please Note - We are looking for an immediate joiner with a relevant experience into Transaction Monitoring. You can share your updated resume in along with your experience in Transaction Monitoring, CTC , ECTC and Notice Period.