Sr. Associate - Bengaluru, India - ADCI - Karnataka

Description

• Schedule and coordinate training sessions (locations, materials, catering, equipment).
• Troubleshoot and resolve LMS support tickets related to Tier 1 & 2.
• Manage and track participant information.
• Schedule facilitators to lead learning events.
• Work with data and systems to maintain current information about training programs, events and performance support materials.
• Effectively collaborate with stakeholders across the organization to ensure learning content and information is accurate and updated.
• Create monthly reports on data for stakeholders.
• Compile course evaluations and produce summary reports of participant feedback.
• Demonstrate an understanding of how complex problems work, then find, develop and document simple solutions.
• Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve.

• 6+ months of human resources experience
• 6+ months of customer service experience
• 6+ months of Microsoft Office products and applications experience
• High school or equivalent
• Experience in confidential environments

• 1+ years of human resources experience
• 1+ years of customer service experience
• 1+ years of Microsoft Office products and applications experience