No more applications are being accepted for this job
- Bachelor's degree in Commerce ) or related field
- Excellent verbal and written communication skills in English and Hindi and any regional Language.
- Ability to handle customer inquiries and provide appropriate solutions
- Strong interpersonal skills and a customer-centric approach
- Good problem-solving and decision-making abilities
- Proficient in using MS Office applications
- Ability to work effectively in a team environment
- Flexibility to work in rotational shifts
- Prior experience in a customer service or call center role is a plus
- Handle incoming calls from customers and provide assistance or information as required
- Make outbound calls to follow-up with clients or customers as necessary
- Identify and escalate priority issues to the appropriate team member
- Maintain accurate records of customer interactions and transactions
- Ensure customer satisfaction by resolving issues in a professional and timely manner
- Adhere to company policies and procedures
- Collaborate with team members to achieve organizational goals and targets
- Stay updated on product and service knowledge to effectively address customer inquiries
- Contribute to process improvement initiatives to enhance customer experience
voice process - Bengaluru, India - Expertia ATS
Description
Job Overview
We are seeking a highly motivated and enthusiastic individual to join our team as a Voice Process ) Fresher. This full-time position is based in Bangalore, Karnataka, India. As a Voice Process ) Fresher, you will be responsible for carrying out various voice-based tasks and providing exceptional customer service to our clients.
Qualifications and Skills
Roles and Responsibilities