- ITIL V3 or V4 fundamental certification
- Written Oral Presentation Skills
- Microsoft Excel
- Problem Solving
- Analytical Skills
- Business Process Improvement
- Leadership
- Oral Written Communication Skills
Major Incident Manager - Hyderabad, India - LTIMindtree
Description
We are looking for Talents for Hyderabad location.
Having around 4-6 years' experience in Major Incident Management.
Ready to join immediately.
Please find the below job description for your reference.
Skill Incident Management IT Infra
Rel'Yrs 4 to 6Yrs
Loc Hyderabd
ESSENTIAL RESPONSIBILITIES :
1 Drive the Major incident in the effective way and control the ongoing issue with proper plan Timelines
2 Experience in running the Major Incident across all Vendors
3 Excellent Communication skills
4 Proven experience as Major Incident Manager should have ITIL exposure
5 Proven experience in handling the Bridge calls
6 Sound working knowledge on ITIL and infrastructure support processes
Broad technical knowledge with a general understanding of infrastructure networking application platforms databases and client platforms etc
Required
1 Expected 4 to 6 years of experience as a Major Incident Manager
2 Monitoring regular Incident Problem measurements
3 Overall Owner of the Handle Incidents Process and responsible for RCA as per the contract
4 Managing Critical situations Major Incidents and high severity incidents drives their resolution from the beginning to the end
5 Driving and monitoring the efficiency and effectiveness of the Incident Management process and making recommendations for improvement
6 Ensuring all the application teams are following the ITSM process during the incident resolution
7 Supporting and nurturing KB improvements and process improvements
8 Being accountable for the outages by providing workaround or permanent fix
Accountability for the integrity and validity of the documented incident and request fulfillment process
LICENSES AND CERTIFICATIONS
Preferred
SKILLS