Customer Service Executive - Ahmedabad, India - Flavaroma Flavours and Fragrances Pvt Ltd

Description

Job Title: Customer ServiceExecutiveCompany:FlavaromaLocation:Ahmedabad
JobDescription:Overview:Weare seeking a highly motivated and customeroriented individual tojoin our team as a Customer Service Executive. The ideal candidateshould possess excellent communication skills problemsolvingabilities and a passion for delivering exceptional customerservice.Responsibilities:

1. CustomerQueries andResolution:

• Effectivelyhandle customer inquiries concerns and feedback through variouscommunication channels.
• Provide accurate andtimely information to customers ensuring their issues are resolvedpromptly.

1. ClientWorkProcessing:

• Manageand process client orders ensuring accuracy and efficiency in orderfulfillment.
• Keep detailed records of clientinteractions transactions and orderstatus.

1. Logisticsand DeliveryTracking:

• Monitorthe delivery of goods and services ensuring timely and accuratedispatch.
• Collaborate with logistics teams totrack shipments and address any deliveryrelatedissues.

1. Salesand MarketingSupport:

• Assistthe sales and marketing teams by providing necessary informationand support.
• Collaborate on promotionalactivities and campaigns to enhance customerengagement.

1. FeedbackCollection:

• Activelyseek customer feedback to gauge satisfactionlevels.
• Analyze feedback to identify trends andareas for improvement and communicate findings to relevantteams.

1. InventoryManagement:

• Maintainaccurate records of inventory levels and productavailability.
• Coordinate with relevantdepartments to ensure optimal stock levels and preventstockouts.

Qualifications:

• Provenexperience in a customer service or relatedrole.
• Excellent communication and interpersonalskills.
• Strong problemsolving abilities andattention to detail.
• Proficient in usingcustomer service software and tools.
• Ability tomultitask and prioritize in a fastpacedenvironment.
• Knowledge of inventory managementsystems is a plus.

Howto Apply:If youpossess a passion for food science have a solid background inapplication development and are ready to contribute to innovativeprojects we invite you to submit your resume and a cover letteroutlining your relevant experience. Please send your application

feedbackcollection,customer service software,communication,marketingsupport,marketing coordination,feedback analysis,customerservice,logistics,problem-solving,sales support,orderprocessing,inventory management