Quality Analyst - Navi Mumbai

We are hiring for Quality Analyst Role at Hexaware Technologies. · QualificationsGraduate/undergraduate Degree with a minimum of 1 year as a Quality Analyst. · ...

Provide world-class service to clients in an accurate efficient and respectful manner on every call as measured by different performance metrics. · ...

Hiring for Quality Analyst for International BPOMin 1 year of work exp is required as a Quality Analyst in customer service process · ...

A Quality Analyst will oversee quality control conducting analytical assessments and managing quality assurance processes mentoring and training team members to uphold high standards. · ...

We are hiring for Quality Analyst Role · Conduct thorough quality inspections and testing using the 7 QC tools to identify defects, · deviations or non-conformances. · Analyze quality data and metrics to identify trends,patterns,and root causes of quality issues. · Implement corr ...

We are seeking a quality analyst who can listen to agent calls and provide feedback. The ideal candidate will have experience in BPO industry, strong communication skills, and knowledge of Bank's products & processes. · ...

Quality analyst role in Navi Mumbai requiring Arabic expertise and experience in quality analysis. · ...

We are hiring Quality Analyst for Sales Outbound process. · ...

We are hiring Quality Analyst for Sales Outbound process.Implement Call Monitoring Standards and take Corrective Measures for Improvement. · ...

We have urgent openings for quality analysts in Airoli - Navi Mumbai. · ...

As a Quality Analyst you will provide world-class service to your clients in an accurate efficient and respectful manner on every call as measured by different performance metrics. · ...

The Quality Analyst will complete audits or evaluations, including quality audits and RCA scrubbing for CSAT/NPS. The role requires ensuring monthly or weekly evaluation targets are met. · ...

Conduct QA manual testing on mutual fund operations and execute wealth management tasks. · ...

Analyzing requirements and creating detailed test plans, test cases, and test scenarios. Performing functional, regression, smoke,sanity,and exploratory testing. Identifying, documenting,and tracking defects using defect management tools. Validating bug fixesand performing retest ...

The candidate will participate in the design of call monitoring formats and quality standards. He/She will perform call monitoring and provide trend data to site management team. · Participates in design of call monitoring formats and quality standards. · Performs call monitoring ...

Quality experience with sales voice process BPO mandatory. · Excellent problem-solving and issue resolution · Outstanding written and verbal communication · Exceptional interpersonal skills and customer care · ...

The Quality Analyst will be responsible for call and case monitoring, providing actionable insights and delivering feedback to agents. They will assess agent performance and identify customer interaction issues. · ...

Analyst quality to support ECG technicians and manage devices. · ...

Monitor Outbound calls & assess associate performance Ensure Technical accuracy customer service and ploicy adherence provide trend data & feedback to teams Conduct calibration sessions and drive process improvements Analyze quality reports for management review Coordinate with c ...

Housing4all Realty seeks a Quality Analyst to ensure consistent service standards. · ...