cse - bpo - Chandigarh, Mohali - Linchpin Technologies

Description

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat.
• Resolve customer complaints efficiently while maintaining a professional tone.
• Document interactions and transactions accurately in the system.
• Guide customers through basic troubleshooting and provide product/service information.
• Collaborate with internal departments to escalate and resolve complex issues.
• Maintain high customer satisfaction through active listening and empathy.

Requirements:

• Graduate/Undergraduate (Freshers and experienced candidates welcome).
• Strong verbal and written communication skills in English.
• Ability to manage time effectively in a fast-paced environment.
• Willingness to work in rotational shifts and handle high-volume interactions.
• Basic computer literacy and familiarity with CRM tools is a plus.
• Positive attitude and excellent interpersonal skills.