Reconciliation Team Lead - Mumbai, India - Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions)

Description

About the Job

Who we are and what do we do

Innovation in every byte

NPST is a fintech company bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI Industry as a Technology service provider. We function as a Technology Service Provider (TSP) and a Third-Party Aggregator Provider (TPAP), catering to stakeholders across the financial value chain, including banks, merchant aggregators, merchants, and consumers.

We got listed targeting SME IPO in Aug – 2021 on the NSE Emerge platform with a market cap of 2000 Cr (as of Mar'24) and became NPCI- an approved Merchant Payment Service Provider, acquiring merchants and facilitating payment. NPST has a marquee clientele having 10 Banks and 30+ PAPG and Merchants.

We believe, Technology drives generations making lives simpler and efficient and aim to change lives and build financially inclusive societies.

What will you do

We are seeking a highly skilled and detail-oriented Reconciliation Specialist Team Lead to join our Operations team. The Reconciliation Specialist Team Lead will play a critical role in ensuring the accuracy and integrity of financial data by reconciling transactions, accounts, and statements. This role is instrumental in maintaining financial & Operational compliance and providing valuable insights to support decision-making processes.

Job responsibilities:

• The Reconciliation Specialist Team Lead is responsible for resolving all issues arising from Online & Offline (QR Code) transactions.
• Perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.
• Engage aggregators and business partners on improved service delivery
• Attending to all transfer related enquiries from banks.
• Develop and execute process, standards, guidelines and service level agreements for partnering organizations/merchants/individuals.
• Attend to customer and merchant disputes and ensure prompt resolution.
• Liaise with banks and aggregators on settlement discrepancies.
• Reconciliation of transactions routed through various payments platforms.
• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
• Ensures timely reconciliation of all transactions done on the terminals.
• Ensure daily validation of transaction posting on system.

What are we looking for:

• Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficiently.
• A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process.
• Passionate about solving problems and is focused on customer experience and outcomes.
• A bachelor's degree or its equivalent
• At least 4 years in Digital Financial Services or banking industry experience
• Experience with electronic payment systems
• 2 years team management experience
• In-depth knowledge of payment processing- gateways
• Leadership and teamwork skills,
• Organization and Time management skills
• Proficiency in using MS office suites.
• Excellent communication skills and interpersonal skills.
• Attention to details and accuracy
• Strong analytical and problem-solving skills.
• At least 2 years' experience in reconciliation and settlement

Education Qualification - Bachelor's degree in software engineering or computer science.

Experience - Total Experience: 10 to 12 years,

Industry - IT/Software/BFSI/ Banking /Fintech

Work arrangement – 5 days working from office

Location – Noida

What do we offer:

• An organization where we strongly believe in one organization, one goal.
• A fun workplace which compels us to challenge ourselves and aim higher.
• A team that strongly believes in collaboration and celebrating success together.
• Benefits that resonate 'We Care'.

If this opportunity excites you, we invite you to apply and contribute to our success story. If your resume is shortlisted, you will hear back from us.