Product Manager - Gurugram, India - IndusInd Bank

Description

Role Details

• Supporting all Business processes- including Customer servicing & escalation management, management analysis & reporting, manage partner relations including.
• Conducting Primary/secondary research to uncover insights, identify business trends and create management reports
• Responsible for driving data driven approach to highlight problems and identify opportunities.

Overall Job Description:

• Analytics & Reporting:
• help drive critical business decisions by analyzing metrics and designing reports
• Ensure timely MIS & Reports, and collateral management for the product
• Accurately analyze and collect data for various types of business reports
• Create business reports that provide insight into key data points
• Monitor data to identify changes in financial and business trends
• Invoicing & Partner Management:
• Reconciliation of benefits issued with partner payouts
• Maintain MIS for monthly payouts
• Customer Support: Work closely with customer service teams to define customer escalation processes for timely resolution of customer queries & complaints
• Business Support: Support product in executing any tactical promotions and offers on the portfolio.

Essential Requirement:

• Bachelor's degree in business, finance, information systems or a related field.
• Advanced skills in SQL and Microsoft Excel, Microsoft Access, among other software programs.
• Minimum 3-5 years of working experience as a business analyst in banking/Fintech environment.
• Strong analytic and problem solving skill.
• Good communication skills are a must.