- Resolving problems, determining root cause and business impact, proposing long term prevention, and reporting on those activities.
- Acting as the owner and main point of contact for requests/issues coming from production systems and driving them to resolution.
- Triage and diagnosis of production issues to either resolution or escalation to development squad.
- Maintaining and updating technical documents and procedures
- Work with Cross-Functional Teams and interface with business group/ vendor for collaboration and Solution.
- Support our customers and end users – answer their questions, work alongside them to investigate and resolve issues and assist them with completing their work.
- Basic understanding of networking
- Hands on monitoring and ticketing tool
- Basic knowledge of cloud technology (AWS preferred)
- Basic knowledge of database
- Comfortable working with non-technical partners and customers – great communication and customer service skills
- Organizational skills—specifically, understand prioritization and ensure that time is spent delivering the most valuable items.
- Willingness to resolve repetitive problems while pursuing systematic handling and prevention
- Educated at a bachelor's degree level in Business or Computer Science (or equivalent) or relevant work experience
- Familiarity in cloud-based services/platforms/API
- Incident management – Manage the L1 Team's Triaging, Analysis, First Response and SLA on incidents on production system and align the Team work to business needs and Company standards.
- Problem management – Manage Problems raised and analyzed by L1 and L2 and make provisions and processes to get the high priority Problems resolved.
- Knowledge of ITSM/ITIL and experience in ticketing tools like Jira, Service now etc.
- Competitive salary + comprehensive benefits
- Continuous development opportunities such as onsite training, meetups, conferences, and online training subscriptions
Operations Support Engineer - Bengaluru, India - Cimpress/Vista
Description
At Cimpress, we believe that everything we do has a lasting impact on our customers and on each other. It begins and ends with a passion for helping our customers succeed. To give them our best, we empower our teams with the autonomy they need to make smarter decisions and pursue higher value. We thrive on exploration, collaboration, and helping every customer grow their business beyond imagination. Fueled by technology, passion, and innovation, we are so much more than business cards.
What You Will Do
As an Operations Support Engineer, you will join the Artwork Technology team and help support the systems that allow us to provide exceptional design capabilities to our customers.
Your Job Includes
In Return You Will Bring
What's In It for You?