Busy Infotech - Delhi, India - iimjobs

Description

This position will be responsible for Customer Renewal / Upgrade by managing the complete lifecycle of customers (from onboarding to user activation to renewal/upgrade).

Since we have a channel network, you will work with partners across India and ensure that our goals are achieved.

You should be results-driven, and excited about building an incredibly successful servicing engine alongside a fast-growing team


KRA's:
Identify opportunities, build processes, plan & execute for growth of the following :

• Renewal / Upgrade %

- % of Channel Partners Achieving Their Renewal Upgrade Targets

• Cost Per Renewal / Upgrade
• Channel Management & Development
• Build strong relationships with our partners, actively collaborating with their teams to streamline processes and enhance renewal and upsell capabilities
• Training, marketing & sales support for partners & their team
• Harness the power of data to identify actionable insights, proactively address customer churn, and capitalize on missed upsell opportunities
• Hiring, training, daily tracking & performance management of each team member

Skill Sets / Requirements:

• Analytical, processoriented & datadriven able to derive insights from data to drive informed decisions
• Strong business acumen with an understanding of customer needs and behavior
• Good people and process management capabilities

Qualification:

• MBA from an institute of repute

Relevant Experience:
years in sales, customer retention / upsell