Analyst, Info Sys 4 - Bengaluru / Bangalore - confidential

Description

Analyst, Info Sys 4

KLA is seeking a Senior Unified Communications (UC) Engineer to join our IT group. This pivotal role involves designing, implementing, and managing enterprise-wide communication systems across a global organization, with a strong emphasis on Zoom Telephone services, Microsoft Teams telephony, AV Zoom Rooms, and advanced SBC/contact center management.

Key Responsibilities

• Manage and optimize Zoom telephony infrastructure, including contact centers, ensuring seamless voice and messaging services.
• Deploy and maintain AudioCodes SBCs and OVOC servers, ensuring system reliability and compliance.
• Administer and manage OVOC server licenses for global operations.
• Design, implement, and manage Microsoft Teams phone systems in a fully cloud-based model, ensuring seamless integration with global telephony services and compliance with regional regulations.
• Oversee SIP trunking, call routing, and emergency calling configurations.
• Design, deploy, and manage AV Zoom Rooms, ensuring an optimal user experience.
• Collaborate with vendors to implement solutions that meet organizational AV requirements.
• Provide ongoing support for AV systems, including firmware updates and troubleshooting.
• Ensure tight integration between UC platforms (Zoom, MS Teams) with O365, Active Directory, and other IT systems.
• Continuously monitor and enhance the performance, reliability, and scalability of UC infrastructure.
• Stay ahead of UC technology trends to identify opportunities for improvement.
• Provide strategic input to roadmap planning, focusing on scalability and global UC solutions.
• Maintain comprehensive documentation for UC systems, including design, configuration, and operational procedures.
• Ensure adherence to global security, compliance, and privacy standards.

Skills

• Proficiency in Zoom and Microsoft Teams UC platforms, including telephony and AV solutions.
• Expertise in AudioCodes SBCs and OVOC servers.
• Strong knowledge of SIP trunking, call routing, and global telephony integrations.
• Experience in AV Zoom Rooms design, setup, and management.
• Proven ability to integrate UC platforms with O365, Active Directory, and other IT systems.
• Strong knowledge of network protocols, security, and compliance for UC systems.
• Proven expertise in SIP, VoIP, telephony protocols, and cloud telephony solutions.
• Experience in large-scale enterprise UC deployments, especially in global environments.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills to interact with global teams and non-technical stakeholders.
• Project management skills to lead end-to-end UC implementations.
• Collaborative mindset to work effectively across departments and vendors.

Qualifications

• Degree in Computer Science, Information Technology, Electronics & Communication, or a related field; or equivalent practical experience in Unified Communications.
• Certifications such as Microsoft Teams Administrator Associate or Enterprise Voice, AudioCodes Certified Associate (ACA) or Professional (ACP), Zoom Administrator, and ITIL are preferred.
• Familiarity with compliance and regulatory requirements for telephony in India and globally (Added Advantage).
• Knowledge of multi-vendor UC platforms (e.g., Cisco, Polycom) in addition to Zoom and Microsoft (Added Advantage).
• Experience managing vendor relationships and contributing to global UC strategies (Added Advantage).
• Understanding of IT infrastructure and Unified Communications roadmap planning (Added Advantage).