Junior Process Associate - Navi Mumbai, India - Clariant

    Clariant
    Clariant Navi Mumbai, India

    2 weeks ago

    Default job background
    Permanent/ Regular
    Description

    Responsibilities

    Order Management

  • Sales order processing (create, change, reject) of all order types upon rule set provided by the principal
  • Responsible for basic CSD activities
  • Close interaction with Business Support, Affiliates and Agents
  • Release incl. SAP delivery creation, monitor and check open orders (L/C, delivery block, pricing, export licence, bottleneck product)
  • Review periodically of pending orders co-ordinate with BU for suitable action
  • Capture and maintain customer/country shipping instructions/requirements for effective and efficient order

    • Communication

  • Close interaction with Marketing Service, Business Support, Affiliates and Agents
  • Timely communication to the customer on their order position on update supply / availability
  • Co-ordinate with Finance for getting SO released from Credit Block
  • Communicate and act on delays (communicate with customers (internal/external), affiliates, agents,
  • Transport Manager, Order Fulfiller, Credit Management)
  • Give feedback on order status and handle issues and claims
  • Proactive information of all involved parties
  • Capture and maintain customer/country shipping instructions/requirements for effective and efficient order execution

    • Requirements

  • BA/BSc/BCom degree or equivalent in related field
  • 0-1 years relevant experience in Customer Service are being considered.
  • Experience working in a captive or outsourced shared service center.
  • Familiarity with SAP Sales and Distribution (SD) module would be an added advantage.
  • Quality experience in operational order execution and a thorough understanding of the Order to Cash (OTC) process.
  • Proficiency in MS-Office and a general understanding of SAP.

    • Our Offer

    Company Culture

    • Be part of an amazing team, who will be there to support you.

    • A forward-looking company, with a culture of innovation and a strong portfolio in sustainable technologies.

    • Ongoing Professional Development Opportunities

    • Inclusive Work Environment

    • Approachable Leadership

    • Long term growth opportunity

    • Work-Life Balance

    • Speak Up Culture

    Employee Benefits

    • Employee Wellbeing & Assistance Program

    • Hybrid Work Model: 3 days in-office, 2 days remote

    • 30 Days Annual Paid Leaves

    • In-house Gym

    • Subsidized Cafeteria Meals

    • Centralized Company Transport for Designated Routes

    • On-site Employee Health Center offers doctor visits 3 days a week, with a medical attendant available all 5 days in the medical room.

    • Group Medical Insurance, Group Personal Accident Insurance and Life Insurance

    • Child Day Care facility fully sponsored by Clariant

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