Executive - CRM - Bengaluru, India - Prestige Group

Description

Job Description

Follow up on pending outstanding payments

Ensure proper documentation from booking to final possession.

Ensure timely collections and recoveries from customers of due/outstanding as per booking form and work progress

To maintain and update customer ledger and accounts.

Maintaining record of Customer interactions

Identify and assess customers' needs to achieve satisfaction

To build sustainable relationships of trust through open and interactive communication

Keep records of customer interactions, process customer accounts and file documents

Other works assigned by the higher authorities.