Senior Manager – - Bengaluru, India - Connexions - Startup Hiring Specialists

Description

Senior Manager – (Agent Acquisition)-Telesales -NBFC

Should have prior experience handling a team of 30+ tele Sales/Acquisition team along with 2-3 Team leaders, Experience in any Banks, Fin-tech, NBFC.

Experience: Minimum 7+ years' experience in the relevant industry

Budget: 15-18 LPA

Location: Bangalore

Reporting Line: Associate Director – Relationship Management--

About the Company: This company is executing a great vision of providing financial services (Loans, Savings, Insurance) to people who live in 4000+ smaller towns in India. It is a hugely underserved market with a large potential to scale. The company has created innovative products specially designed for its target customers and distributed throughout the country through its super low-cost tech social distribution - tech platform. The response from the market has been extraordinary. The company has already reached 1000+ towns and is rapidly growing and expanding its base. The company is doubling its revenues every six months and plans to grow its customer base by 10 times in the next three years. The founding team comprises the finest professionals with an extremely successful track record and great education pedigree (IITs, Top MBA Schools) It is operationally profitable and is backed by some of the best VC funds. On the strength of their business model and results, they have raised large funding recently even in this tough market.

Role Description

• Leading a team of 50+ Partner Success Managers & 4-5 team managers,
• Accountable for the team's performance in acquiring business partners/Loan agents/DSA virtually
• Make sure the team is connecting with Assigned leads and getting the conversions at the best possible customers to get the right documents in a timely and accurate way, via phone, email, or chat.
• Defining the team members' targets daily and monthly and ensuring they are achieved.
• Monitoring team performance and providing training when required.
• Handling any escalations and providing solutions.
• Ensuring the team's data and being involved in their performance assessment for appraisal or Attrition.
• Conduct regular meetings with the higher management and team members to be on top of the table to achieve the given targets.
• Set team performance standards using key metrics and monitor the team's overall performance against goals set.
• Training the team members to ensure they are connecting with the partners and providing awareness about company policies, Product knowledge, and eligibility criteria along with documentation.

Attributes we are looking for:

• Should be a graduate/post-graduation.
• Effective communication, Interpersonal skills, confident speaking skills, and leading a diverse group of people.
• Should be energetic, have a positive attitude, and have the passion to work.
• Should have prior experience handling a team of 30+ tele Sales/Acquisition team along with 2-3 Team leaders, Experience in any Banks, Fin-tech, NBFC. EdTech
• Comfortable with multitasking, prioritization, and time management.
• Proficiency in Excel & relationship-building skills.
• Hindi is a must, other southern languages are an added advantage
• Should be able to work and perform in high target-defined situations.
• Strategic thinking with a problem-solving attitude.