- Credit Card growth in India is expected to reach $170M by FY2027 with a projected growth rate of 19%.
Customer Experience Operations Lead - New Delhi - Scapia
Description
About the Industry:
The travel market is growing with high digital penetration at 11% of credit card spends with redemptions also being very high.
Description
,In the Travel & Fintech space,
A team dedicated to customer experience plays a significant role ensuring customers have positive interactions when dealing with Scapia.
You will lead our CX Operations Team who are fanatic about delivering exceptional experiences as the voice for Scapia.
The Customer Experience processes from design through automation involving AI technologies that put customer needs first.
a healthy workflow between Product Teams where product teams help automate process tasks. We expect our CX Operations Lead to work towards enhancing such efficiency indicators known which boost overall performance levels across departments mainly Sales & Marketing Key Responsibilities Include Define strategies aligning business objectives Maintaining inventory forecasting workforce planning shift rostering supplier contracts vendor relation analysis operational responsiveness maintaining company reputation handling conflicting duties drive operations consistency ensure decent improvement root cause analysis delivery efficient service take insights use it close problem products included progress meetings record minutes taking initiative most proficient interesting exalting players top notch leaders guidance anything before difficulty sharing negative consequences best advice couple lean global roll production "
${extractJobRequirements(16)} years of experience in Customer Service Operations not less than ${extractYearsOfExperience('8+ years')} year senior level posts fast paced environment previously preferably would support fintech or consumer tech
We are seeking an experienced Operations Lead with 7-8 years of experience in Commercial Design & Build projects. · Oversight and optimization of daily operations. · Driving operational excellence. · Leading high-performing teams to achieve organizational goals. · ...
1 month ago
Lead end-to-end nutraceutical operations across India, US, EU & UAE markets. · ...
1 month ago
This is a high-level management role responsible for overseeing the end-to-end operations of multiple stores. · ...
6 days ago
We're seeking a Team lead for our Delivery center. · In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. · ...
1 month ago
We are building a portfolio of Clean Sports Nutrition products and looking for an Operations lead to take care of the moving parts in e-commerce and q-commerce. · Own the warehousing logistics and last mile logistics... · ...
1 month ago
We are hiring a proactive Supply Chain &Operations Coordinator to support in the supply chain, vendor sourcing, export processes, · retail expansion, and global operations. This is a hybrid operations role with a 70/30 time split: · 70% (supply chain + retail operations + EU/glo ...
1 month ago
The Full-Stack Marketing Operations professional is responsible for managing the systems, processes, and data that power modern marketing. · ...
1 month ago
We're hiring an Operations Lead to own day-to-day operational coordination across Media, Creative, Account Managers teams. · Build and audit SOPs & workflows for Media and Creative Teams · ...
2 weeks ago
The Clinical Operations Lead is responsible for end-to-end execution of early clinical studies ensuring protocol fidelity data quality and operational discipline. · QualificationsBachelor's or Master's degree in life sciences or related field.7+ years clinical operations experien ...
1 month ago
We are looking for an Operations Team Lead to manage supervise and motivate front line team members who help Customers with Technical or Non-technical queries over the phone. · ...
1 week ago
We are seeking a highly skilled Client Operations Lead to join our team at DialDesk. · As a Client Operations Lead, you will be responsible for Managing client relationships and ensuring high levels of satisfaction. · ...
3 weeks ago
Inspire Institute of Sport seeks an Operations Lead in New Delhi to manage all aspects for the Padel Association of India. · Own overall responsibility for the Padel sport, including strategy execution outcomes. · ...
1 month ago
We are building a portfolio of Clean Sports Nutrition products and looking for an Operations lead to take care of the moving parts in e-commerce and q-commerce. · We are looking for people who are passionate about fitness, sports and health themselves and understand the importanc ...
1 month ago
Lead team and manage team members. Ensure adherence to SOPs & compliance. · ...
1 month ago
We are looking for an Operations Manager to help set up and manage clinic operations for a new preventive health platform being built under 2070 Health. This project involves onboarding partner clinics, managing vaccine inventory, and coordinating at-home vaccination services acr ...
1 week ago
We are looking for an Operations Manager to help set up and manage clinic operations for a new preventive health platform being built under 2070 Health. · This project involves onboarding partner clinics, managing vaccine inventory, and coordinating at-home vaccination services a ...
1 week ago
This role involves managing a team of field agents and tracking attendance and productivity. ...
1 month ago
We are looking for an Operations Manager to help set up and manage clinic operations for a new preventive health platform being built under 2070 Health. This project involves onboarding partner clinics, managing vaccine inventory, and coordinating at-home vaccination services acr ...
1 week ago
The individual will lead the firm's Quality & Risk Management initiatives ensuring compliance with global and regional policies regulatory requirements and professional standards. · This role is pivotal in safeguarding the firm's reputation managing risk exposure and driving a cu ...
1 week ago
We are looking for an Operations Manager to help set up and manage clinic operations for a new preventive health platform being built under 2070 Health. This project involves onboarding partner clinics, managing vaccine inventory, and coordinating at-home vaccination services acr ...
1 week ago
We are currently seeking a highly skilled and detail-oriented Technology Business Operations Lead to join our team. · ...
1 month ago
-
Operations Lead
Only for registered members Delhi, NCR
-
Operations Lead
Only for registered members Delhi, Gurugram, NCR
-
lead- Operations
Only for registered members Delhi, NCR
-
Operations Lead
Full time Only for registered members Delhi
-
Operations Lead
Only for registered members New Delhi, Delhi
-
Operational Lead
Only for registered members Delhi, NCR
-
Marketing Operations Lead
Only for registered members Delhi
-
Agency Operations Lead
Only for registered members New Delhi, Delhi
-
Clinical Operations Lead
Only for registered members Delhi
-
Operations Team Lead
Only for registered members Delhi, NCR, New Delhi
-
Client Operations Lead
Only for registered members Delhi, NCR
-
Operations Lead
Only for registered members New Delhi
-
Operations Lead
Only for registered members New Delhi
-
Operations Team Lead
Only for registered members Delhi, NCR, Noida
-
City Operations Lead
Contract Only for registered members Delhi
-
City Operations Lead
Only for registered members Delhi, India
-
Operations Team Lead
Only for registered members New Delhi
-
City Operations Lead
Only for registered members Delhi
-
Lead- Independence Operations
Only for registered members Delhi
-
City Operations Lead
Only for registered members Delhi
-
Technology Business Operations Lead
Only for registered members New Delhi, Delhi