Customer Experience Operations Lead - New Delhi - Scapia

    Scapia
    Scapia New Delhi

    2 days ago

    Description

    About the Industry:

    The travel market is growing with high digital penetration at 11% of credit card spends with redemptions also being very high.

    • Credit Card growth in India is expected to reach $170M by FY2027 with a projected growth rate of 19%.

     


    Description

    ,
    In the Travel & Fintech space,

    A team dedicated to customer experience plays a significant role ensuring customers have positive interactions when dealing with Scapia.
    You will lead our CX Operations Team who are fanatic about delivering exceptional experiences as the voice for Scapia.
    The Customer Experience processes from design through automation involving AI technologies that put customer needs first.


    a healthy workflow between Product Teams where product teams help automate process tasks. We expect our CX Operations Lead to work towards enhancing such efficiency indicators known which boost overall performance levels across departments mainly Sales & Marketing Key Responsibilities Include Define strategies aligning business objectives Maintaining inventory forecasting workforce planning shift rostering supplier contracts vendor relation analysis operational responsiveness maintaining company reputation handling conflicting duties drive operations consistency ensure decent improvement root cause analysis delivery efficient service take insights use it close problem products included progress meetings record minutes taking initiative most proficient interesting exalting players top notch leaders guidance anything before difficulty sharing negative consequences best advice couple lean global roll production "
    ${extractJobRequirements(16)} years of experience in Customer Service Operations not less than ${extractYearsOfExperience('8+ years')} year senior level posts fast paced environment previously preferably would support fintech or consumer tech


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