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- Scope This role is responsible for growth in Chemistry Services in a geography for multiple clients/ collaborations, to achieve strategic objectives through efficient delivery, customer delight, cost management for maximizing profitability, employee engagement, building and enhancing new capabilities Responsibilities Meet strategic objectives: Provide business and strategy inputs to BU head for a given collaboration Implement the approved business plan Client management: Responsible for client engagement and retention for all collaborations in a given geography Ensure enhanced customer satisfaction scores Achieve revenue and profit targets: Identify new services/ business lines from existing or new customers for growth Focus on initiatives to retain and increase revenues from existing key customers Control cost through alternative methods/ innovation and process optimization Improve utilization of resources to maximize profitability Ensure timely revenue recognition Efficiently manage operations: Understand client requirements through identification of project scope and ensure project planning & deliverables Identify and mitigate project risks. Review projects periodically with project managers against project plan and timelines as per client requirements Ensure eco-system for team in terms of infrastructure, lab equipment/ instruments etc. Collaborate and influence internal stakeholders/ other departments (e.g. Analytical, Project Management, HR, IT, Admin, Maintenance etc.) to provide required resources/ services Responsible for streamlining data integrity, IP confidentiality and safety protocols in the collaborations Provide support to sales/ pre-sales team: Provide sales team with scientific capabilities and infrastructure related details for business growth Validate the project viability, provide go–no–go decision and necessary inputs to proposal/ S&M team Facilitate and support sales team in deal closures/ business development activities Ensure high morale and skill development of self and team: Hire, motivate and retain right talent Drive culture of self-development in the team Develop, mentor and coach the team members Recognize best performers through various reward & recognition programs Career management discussions with team members Identify and develop second in line managers Improve employee satisfaction scores Functional/ Technical Skills Knowledge of Chemistry and Execution Knowledge of safety protocols Knowledge of IP & Confidentiality and Data Integrity Ability to conduct cost benefit analysis & optimum usage of resources Required Educational Qualification & Relevant experience Ph.D./ PDF (Organic/ Medicinal Chemistry) with years of relevant experience Additional Requirements Candidates with their research publications in leading journals would be preferred.
Director - Chemistry Solutions - Bengaluru, India - Aragen Bioscience
