Front Desk Staff - Jaipur, India - Sowere Technologies and Innovations Pvt Ltd.

Description

1. Customer Service:

• Greeting visitors and guests with a friendly and welcoming attitude.
• Responding to inquiries and providing helpful information.
• Handling complaints and resolving issues in a professional manner.

1. Communication:

• Excellent verbal and written communication skills.
• Ability to convey information clearly and concisely.
• Active listening to understand and address guest needs.

1. Multitasking:

• Managing multiple tasks simultaneously, such as answering phones, handling check-ins, and assisting with guest requests.
• Prioritizing and organizing tasks efficiently.

1. Organization:

• Keeping the front desk area tidy and organized.
• Managing reservations and scheduling appointments accurately.

1. Computer Proficiency:

• Familiarity with hotel management software or reservation systems.
• Basic knowledge of office software for tasks such as email communication and document preparation.

1. Problem-Solving:

• Quick thinking to address unexpected challenges or guest issues.
• Finding solutions to ensure guest satisfaction.

1. Professionalism:

• Maintaining a polished appearance and professional demeanor.
• Adhering to company policies and standards.

1. Adaptability:

• Flexibility to handle a variety of tasks and adapt to changing circumstances.
• Ability to work well under pressure.

1. Attention to Detail:

• Ensuring accuracy in guest information and reservation details.
• Paying attention to small details that contribute to a positive guest experience.

1. Teamwork:

• Collaborating with other staff members to ensure smooth operations.
• Willingness to assist colleagues when needed.

1. Time Management:

• Efficiently managing time to complete tasks promptly.
• Being punctual and reliable in fulfilling responsibilities.

1. Cash Handling:

• Handling financial transactions accurately and securely.
• Reconciling cash drawers and maintaining financial records.

1. Conflict Resolution:

• Resolving conflicts or disagreements with guests diplomatically.
• Knowing when to escalate issues to management.

1. Language Skills:

• Proficiency in additional languages can be beneficial, especially in multicultural environments.