FPL Technologies - Pune, India - iimjobs

    iimjobs
    iimjobs Pune, India

    Found in: beBee S2 IN - 1 week ago

    Iimjobs background
    Full time
    Description
    Repayments Associate

    Location:
    Pune (Aundh) - Work From Office


    Opportunity:


    Join our dynamic team as a Repayments Associate and contribute to the financial well-being of our customers by assisting them in managing their outstanding credit card bills.


    Experience Range:
    Experience in tele-calling, customer service or collections. Collection experience will be preferred.

    What you will do and should have:

    • Initiate outbound calls to customers with outstanding credit card bills.
    • Explain the benefits of timely repayment and assist customers in selecting the most convenient payment method.
    • Strong negotiation skills to persuade customers to complete their due bill payments through suitable repayment options.
    • Handle objections and negotiate payment terms when necessary.
    • Resolve conflicts with a customercentric approach, aiming for a positive resolution
    • Build rapport with customers to understand their financial situations and constraints.
    • Address customer queries and concerns with empathy, providing clear and accurate information.
    • Target oriented team player with passion to excel in the role and drive team targets.
    • Problem solving skills to provide accurate information to the customer to attract payments

    Qualifications:

    • Strong communication skills and the ability to maintain composure during customer interactions.
    • Previous experience in telecalling or customer service is preferred.
    • Ability to handle objections and negotiate effectively.
    • Empathetic approach towards understanding customer situations.
    • Basic knowledge of credit card processes and repayment options is a plus.

    Interview Process:

    • Communication Skill Test
    • Interview Round 1
    • HR round