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- Gain and maintain full knowledge of the company's products and flows
- Proactively monitoring, sampling, and testing events in the Production environment
- Providing first-tier support to any issue raised and found
- Responsibility for customer support cases coming from both emails and phone calls
- Excellent communication skills in English (upper-intermediate) – Must
- Technical understanding and experience with Windows and Office – Must
- Experience in technical support Tier 1 or 2 – Advantage
- Proficient in Microsoft Office – Must
- Experience in video – Advantage
- Experience in Online streaming (CDN) – Advantage
- Experience in dynamic, fast-paced, hi-tech environment – Advantage
- Good to have experience in Network Protocols
- Basic technical skills for troubleshooting hardware
- Strong technical and problem-solving skills
- Proactive, hard worker, and fast learner
- Strong communication skills and excellent team worker
- Service-oriented approach
- Practical thinking
- Methodological
- Process monitoring and Control
- Organization and order, tying up loose ends
- Passion about sports will be an advantage
- Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, as well as financial and legal consultation
- Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
- Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
- Flexibility: Own your schedule – you are the one to decide when to start your working day. Just dont miss your regular team stand-up
- Opportunities: we value our specialists and always find the best options for them. Our Resourcing Team helps change a project if needed to help you grow, excel professionally and fulfill your potential
- Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
- Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events
Support Engineer - Chennai, India - Ciklum
Description
Description
Ciklum is looking for a Support Engineer to join our team full-time in India.
We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
About the role
As a Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow.
Responsibilities
Requirements
Personal skills
What's in it for you