Operations Manager - Mumbai, India - ImpactGuru

Description

Responsibilities:

• Operational Excellence: Drive operational efficiency and excellence across all facets of Carepal Secure's services.
• Process Optimization: Identify and implement process improvements to enhance overall operational productivity and quality.
• Team Leadership: Lead and inspire a high-performance operations team, fostering a culture of collaboration, accountability, and continuous improvement.
• Strategic Planning: Contribute to the development and execution of strategic plans to achieve organizational goals.
• Quality Assurance: Establish and monitor quality assurance standards to uphold Carepal Secure's commitment to delivering secure and reliable healthcare solutions.
• Cross-functional Collaboration: Collaborate with other departments to streamline processes and ensure alignment with organizational objectives.
• Resource Management: Effectively allocate resources, manage budgets, and optimize staffing levels to meet operational demands.
• Compliance: Ensure compliance with relevant regulations and industry standards in healthcare operations.

Qualifications:

• Minimum of 8 years of experience in a senior operations role, preferably within the healthcare or technology sector.
• Results-driven with a focus on achieving key performance indicators and operational targets.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with CRM software and customer service platforms.
• Customer-focused mindset with a passion for delivering excellent service.
• Ability to thrive in a fast-paced and dynamic environment.