CTE Consultant - Bengaluru/ Bangalore, India - timesjobs

Description

A Premium Assistant Coach is responsible for providing quality consultation to SAP Concur customer administrators, driving self-guidance while elevating product knowledge, optimizing their application, and sustaining customer loyalty.

Premium Assistant coach will work closely as the functional, technical subject matter expert to communicate with customers regarding a variety of topics ranging from product capabilities to support tickets.

• Develop and maintain functional and technical product knowledge.
• Provide consultative expertise to the customer, including guiding customers through key decisions.
• Stay organized and deliver on commitments, including updating and maintaining customers success plan.
• Provide contributions to SAP Concurs project methodology and document library.
• Consistently communicate project status with Customer Success Management team.
• Assist in identifying usage gaps to increase adoption levels.
• Perform configuration changes as requested by the customer.
• Facilitate manual and automated data imports and exports.

• Minimum 5 years of experience.
• Experience in clientfacing/service roles.
• Experience in finance/accounting or project management.
• Experience using Concur.
• Excellent communication and interpersonal skills.
• Ability to handle various projects simultaneously.
• Comfortable working with diverse project teams and across time zones.