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    Genesys Cloud Engineer - Gurugram, India - Sampoorna Consultants Pvt. Ltd

    Sampoorna Consultants Pvt. Ltd
    Sampoorna Consultants Pvt. Ltd Gurugram, India

    4 hours ago

    Default job background
    Description

    Genesys Cloud :
    Tasks & Responsibilities

    • Design of the respective customer solutions, including the associated services, preparation of the associated effort and cost calculations as well as quality assurance of complex customerspecific solutions.
    • Preparation of customer documentation and the corresponding offer documents
    • Presentations of the solution concepts to customers/partners at the management level
    • Further development of solution scenarios
    • Preparation of documentation for multiple integrated 12+ years of experience and distinct knowledge in the area of CCaaS solutions, must have expertise in Genesys Cloud Contact,. Genesys Cloud + WEM Skills or Genesys Cloud + SBC Skills Alternatively for example Cisco Webex CC E or/and Cisco WebEx CC or/and Amazon Connect, Nice InContact, Five9, or similar experience is highly appreciated.
    • Good exposure and senior level experience on Genesys or any CCaaS solution design and delivery.
    • At least 23 years in an equivalent role as Solution Architect or Consultant for Communication & Collaboration or comparable IT area.
    • Master`s degree and more than 12 years of professional experience in the field of communication or CCaaS/ITservices
    • Good customer profile with strong communication and negotiation skills
    • Strong presentation and demo skills, also to be able to conduct customer workshops
    • Good ability to work in a team, and experienced in working with international teams is very helpful
    • Very good control on English as business communication language
    • Able to deliver significant stakeholder influence to resolve problems. Expected to give technical guidance to others to help resolve issues outside of the domain of the role.
    • Provides thought leadership to senior internal stakeholders and customers regarding the overall future platform and/or customer solutions.
    • Acts as a point of contact for technical expertise to advise senior stakeholders, internal and external.
    )
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