Product Specialist - Greater Bengaluru Area, India - Avo Automation

Description

Avo Automation is currently seeking young and creative individuals to join the Pilot team as a Product Consultant. In this role, you will be responsible for assisting our clients with their transformation programs by offering guidance and advice when necessary. You will have the opportunity to provide high-quality software testing products to our diverse customer base. As a Consultant, you will play a vital role in shaping our organization's vision and strategy, working collaboratively to remain at the forefront of Test Automation.

Job Title: Product Specialist

Job Description:

We are seeking a highly motivated and knowledgeable Product Trainer cum Specialist to join our dynamic Education team at Avo Automation. There are three main areas of significance to be managed in this role:

• and gain functional expertise on the various platforms of Avo Automation – Avo Assure, iTDM, etc – you will be one of the Technical Experts guiding the training content delivery.
• comprehensive product training (live, virtual, and through learning artifacts) to our customers & partners, ensuring they have a deep understanding of our products, and can effectively utilize them to achieve their business objectives.
• closely with the Instructional Designers (IDs) in the team to provide essential and accurate raw content for the development of training materials and resources and indulge in technical reviews of the education artifacts developed.

Responsibilities:

• Product Training: Deliver engaging and interactive product training sessions to customers and partners, both in-person and through virtual platforms. Tailor the training content to meet the diverse needs and expertise levels of the audience.
• Development: Collaborate closely with the Instructional Design (ID) team to provide subject matter expertise and raw content (source documentation, screen recordings, screen captures) for the creation of high-quality training materials including job-aids/hands-on guides, presentations, videos, and e-learning modules.
• Knowledge Expert: Stay up to date with the latest product releases, enhancements, and updates. Develop a deep understanding of the product features, capabilities, and use cases to effectively address customer queries and provide valuable insights during training sessions.
• Improvement: Regularly evaluate the effectiveness of training programs through feedback and performance metrics. Implement improvements and updates to ensure the training content remains relevant, accurate, and aligned with the evolving product landscape.
• Learning: Knowledge of Object-Oriented Programming (OOP) concepts and their practical implementation.
• Documentation: Create and maintain training documentation, including guides, FAQs, and knowledge base articles, to support self-paced learning and serve as a reference for users after the training sessions.
• Collaboration: Work closely with Product Managers, Developers, and Support teams to gather insights, resolve customer issues, and provide valuable feedback from the field.
• Community tasks: Collaborate and contribute to the various Avo Community events that we conduct and/or host – interactive plus educational – As a technical expertise, your inputs on the product coverage will be paramount.

Qualifications:

• degree in a relevant field or equivalent practical experience.
• experience as a Product Trainer or in a similar training role (7-8 years).
• understanding of Object-Oriented Programming (OOP) concepts and their application in real-world scenarios.
• communication and presentation skills, with the ability to convey complex technical concepts in a clear and understandable manner.
• analytical and problem-solving skills, with a keen eye for detail.
• to adapt to different learning styles and tailor training content accordingly.
• in content development and working with Instructional Design teams is a plus.
• passion for learning and staying updated with industry trends and product advancements.
• to travel for onsite training sessions, if/when required.