Collections Specialist - Gurugram - Gartner

    Gartner
    Gartner Gurugram

    1 week ago

    Default job background
    Full time
    Description

    Collections Specialist

    Gartner is the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they can't find anywhere else. Our associates enjoy a collaborative work environment, exceptional training, and career development — as well as unlimited growth potential.

    About this role:

    We are seeking a detail-oriented and proactive individual to join our Credit & Collections team and focus on Refund Reconciliation and Collector Alignment.

    Responsibilities:

    • Identify the appropriate team or individual to handle specific email inquiries and forward them accordingly.
    • Develop and implement rules in Outlook to automate email routing and minimize the need for manual responses.
    • Regularly review and update email routing rules to ensure optimal efficiency and accuracy.
    • Monitor and prioritize incoming emails, ensuring that urgent matters are promptly addressed and escalated if necessary.
    • Update and maintain Collector alignment information in multiple systems, to ensure each transaction has a clear and accurate point of contact
    • Provide exceptional customer service by responding to inquiries professionally and promptly.
    • Perform refund reconciliations by comparing unapplied cash receipts with transaction records and financial data.
    • Ensure accurate and timely processing of refunds by verifying refund amounts, customer banking information, and ensuring appropriate support is consolidated for management review and approval
    • Collaborate with relevant teams, such as Order Management & Billing, Sales, and Cash Applications to resolve any discrepancies or issues related to refund requests.
    • Maintain accurate and up-to-date documentation of refund reconciliations, email routing rules, and related processes.
    • Collaborate with cross-functional teams to improve refund processes, email management, and customer satisfaction.

    Requirements:

    • Bachelor's or Associate's degree in finance, accounting, business administration, or a related field (preferred but not required) or 2-5 years of equivalent work experience.
    • Proven experience in refund processing, financial reconciliation, or a similar role.
    • Strong proficiency in Microsoft Outlook, including advanced knowledge of rules and automation features.
    • Excellent analytical skills with the ability to identify discrepancies and resolve issues in a timely manner.
    • Exceptional organizational skills and attention to detail.
    • Excellent written and verbal communication skills.
    • Ability to prioritize and manage multiple tasks in a fast-paced environment.
    • Strong problem-solving abilities and a proactive approach to resolving issues.
    • Ability to work independently and collaboratively as part of a team.
    • Knowledge of customer service principles and best practices.
    • Familiarity with relevant software including Oracle, PowerBi and tools for financial reconciliation and email management is a plus.

    What we offer:

    • Outstanding compensation and benefits, including an estimated salary of $60,000 - $80,000 per year, depending on experience.
    • An upbeat, positive culture.
    • Limitedless growth opportunities.
    • Encouragement to be innovative and challenge the status quo.
    • Exposure to industry leading training and development.
    • Performance based recognition and rewards.
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