Customer Relationship Executive - Mumbai, India - Trident HRM Services Pvt Ltd

Description

Hiring for a renowned Jewellery Brand for Mumbai location:

Job location: Santacruz/ Borivali/Marine Drive

Job role and responsibility:

Job Description:

• Responsible for proper counter display of jewellery.
• Responsible for supervising activities of counter sales.
• Sells products by establishing contacts by developing relationships with the prospects and recommending solutions.
• Maintaining quality service by enforcing organization standards.
• Contribute to team efforts by accomplishing the counter targets as set by the organization.
• Achieve the showroom sales and operating expenses targets while maintaining focus on quality of customer service in showrooms.
• Coordinate with merchandizing team to ensure the supply of merchandise to showroom as per the demand.
• Deliver showroom sales and operating expenses targets on a daily, weekly, monthly, quarterly and annual basis.
• Responsible for high level of customer service and customer delight.
• Responsible for creating right shopping ambience in the showrooms.
• Adhere to reverse logistics (for old gold) guidelines as per the defined SOPs.
• Support in execution of any activities aimed at increasing sales.
• Execute processes to minimize losses due to shop lifting or pilferage.
• Ensure adherence to the showrooms standard operating procedures to drive efficiency and utilize communication channels to provide upward feedback from time to time .
• Follow all showroom operations SOPs and work towards continuous improvement of the same.
• Responsible for all point of sales activities in the showroom which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling old gold and after sales service, gathering consumer data for feedback.
• Responsible for inventory management process in the showroom.
• Shall adhere to the standards established in terms of grooming, attendance and punctuality.
• Maintaining professional and technical knowledge of products by attending product trainings and workshops.
• Act as a mentor and guide for counter sales executives.