Manager, WFM Contact Center - Gurugram, India

We are seeking a highly skilled and experienced Contact Center Expert with over 7 years of hands-on experience in designing, implementing, and managing contact center solutions. · ...

We are seeking a Contact Center Trainer to develop and deliver training programs for new hires and existing agents. · ...

+ Join us at Orange Business. · +Perform identification of failure points, · ...

We are seeking a highly skilled Contact Center Senior Specialist to provide operational support for our Genesys Cloud CX /Nice Cx One /Webex CC environment. · ...

Manage incoming calls with empathy & efficiency. · ...

'To manage all mails from customers and ensure response and completion of all requests To process reservations received through emails or other specified medium in the reservation system' · 'Manage customer mails and respond to them Ensure completion of all customer requests Proc ...

This is a Contact Center Executive role. The job involves ensuring compliance with service level agreements and providing quality service to internal and external customers. · ...

We are hiring a Senior Manager for our financial services business to lead the inbound contact centre for customer service across all lending products and the full customer lifecycle. · This role is accountable for end-to-end inbound call operations (in-house + outsourced), IVR/s ...

We are hiring a Senior Manager for our financial services business to lead the inbound contact centre for customer service across all lending products and the full customer lifecycle. · ...

We are seeking a highly skilled and experienced Contact Center Expert with over 7 years of hands-on experience in designing, implementing, and managing contact center solutions. · Design, develop, and optimize contact center solutions using Genesys and Amazon Connect. · Lead end- ...

We are a network and digital integrator that understands the entire value chain of the digital world. · Every day, you will collaborate with a team dedicated to providing consistent, · sustainable global solutions. · Global Opportunities: Work in multi-national teams · with oppor ...

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. · ...

We are seeking a highly skilled Contact Center Senior Specialist to provide operational support for our Genesys Cloud CX /Nice Cx One /Webex CC environment.5+ years of experience in Contact Center Engineering, with at least 3+ years of hands-on Genesys Cloud CX experience. · ...

We are seeking an experienced and detail-oriented Contact Center Specialist (Augmented Cx )specializing in Genesys Cloud/Webex CC and NICE CXone platforms. · ...

We are seeking a highly skilled Contact Center Senior Specialist to provide operational support for our Genesys Cloud CX /Nice Cx One /Webex CC environment. · Key Responsibilities · Troubleshoot and resolve escalated Level 2 & 3 incidents related to IVR, call routing, SIP trunks ...

We are a network and digital integrator that understands the entire value chain of the digital world, · freeing our customers to focus on the strategic initiatives that shape their business. · ...

We are seeking an experienced Solution Architect for our Contact Center. · The ideal candidate will have 8-12+ years of experience in designing enterprise-scale voice & digital contact centers. · ...

The contact center architect will design enterprise-scale voice & digital contact centers, ensuring scalability, security, and cost optimization. · Strong expertise in Contact Center solutions is required. · Ambitious architecture experience with Amazon Connect + Lex and/or Googl ...

This job is with Allianz Commercial. Maintains and improves contact center operations with focus on VOC, team satisfaction, and cost. · ...

Experience in contact center architecture with expertise in Contact Center solutions and hands-on experience with Amazon Connect + Lex and/or Google CCAI / Dialogflow CX. · ...