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- Handle many inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues, and provide solutions.
- All service related calls to be attended and cases to be allocated to technicians, Later feedback from customer to be taken.
- Ensure you follow the customer service script provided by the company for uniformity.
- Maintain good customer relations.
- Maintain records of the conversations with the customer and analyze the data.
- Explain our product range, and answer their queries.
- Data entry of sales and service transactions.
- Executing office tasks allotted to them including printing and managing documents.
- Write and submit timely reports on performance, targets, and customer queries.
- High School /Any Graduate/Post Graduated.
- Prior experience with customer service and call centers in relevant job roles.
- Good knowledge of CRM practices and systems.
- Customer-oriented attitude with
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over the English language.
Customer Relationship Manager - Raipur, India - Arham Technologies Limited
Description
Job Location - New Raipur, Chhattisgarh
Job Type - Full Time (Onsite)
Salary - 15, ,000
We are looking for a #CRM to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for our customer satisfaction.
Roles and Responsibilities:
Required Experience:
professionalism.