Support Associate - IN - Vadodara - A- Building

Ensure 100% compliance with PIB Group, FCA and GDPR regulations. · Take ownership of your workload, ensuring all allocated tasks are completed by the end of each day. · Achieve a minimum Quality Assurance standard, mitigating and resolving errors to prevent customer impact. · Man ...

Job description

• Ensure 100% compliance with PIB Group, FCA and GDPR regulations.
• Take ownership of your workload, ensuring all allocated tasks are completed by the end of each day.
• Achieve a minimum Quality Assurance standard, mitigating and resolving errors to prevent customer impact.
• Manage and process tenant referencing activities on behalf of the business, as applicable to PIBBO's scope.
• Coordinate with the Senior team members and UK based teams for query resolution, approvals, and escalations.
• Maintain accurate and up-to-date claim records in internal systems.
• Meet all agreed KPIs for the role.
• Report problems promptly to avoid customer impact, escalating issues to senior team members as necessary.
• Contribute positively to departmental KPIs by working collaboratively within the team.
• Identify and report potentially fraudulent applications through appropriate channels to mitigate risks to customers.
• Use systems and applications accurately to manage workloads and report issues effectively.
• Maintain open communication and liaise with other departments within PIB Back Office.
• Provide regular updates to relevant Executives.
• Pursue continued professional development and expand product knowledge and technical expertise.
• Identify, report, and resolve potential breaches, complaints, errors, or omissions through appropriate channels.
• Respond constructively to Quality Assurance feedback and reviews.
• Perform other duties as required.