- Responsible for End Under Support by providing IT services, IT devices and any other requirement of End user of IT under scope of control of the given Location.
- Responsible for End user perception management by assuring Positive increase in CaP score and CSI score year on year
- Responsible for Managing the Location heads and third party resources achieving continuous improvement on :
- Responsible for 100% accuracy of physical asset count Vs SAP asset register under area of control i.e. Location/s
- Responsible for implementing process simplification, process Digitalisation to achieve higher productivity, reduce cost of operations and improve quality of services for greater user satisfaction
- Responsible to ensure 100% compliance w.r.t. processes, licenses and cyber security
- Responsible to ensure to work jointly with all MDE IT COE/CFT members for operational excellence or during project execution.
- Responsible Planning, Budgeting and Managing Budgets for area under control
- Serve as Band Ambassador of IT
- Microsoft platform related Certification
- General Experience Minimum 8 to 10 years of Industry experience preferably in the field of End User Management or IT operations
- Good understanding of ITIL Frame work
- Handson Technical Exposure about Microsoft Technologies (OS, Office suit, O365 Suite etc)
- Basic knowledge about Central Infra, Data Center, Network and Security techonlogy
- Team Management skills
- Good communication and personality, Consulting Skills
- Staying relevant to the technological developments occurring in the IT space.
- Conflict Management
- Customer Focus
- Interest in technologies and applications,
- Acumen for understanding the customer, ear for listening & interpreting the needs, connecting the needs to relevant technology.
- IT project management / account management
- An executioner with respect for timelines v/s customer urgencies
- Ability to deal with Ambiguity
- Knowledge of overall IT landscape
- Infrastructure, Applications, Networking, security with Special focus on Customer engagement & Project Management
Mahindra Group - Zaheerabad, India - Mahindra and Mahindra Ltd
Mahindra and Mahindra Ltd
Zaheerabad, India
Found in: Talent IN 2A C2 - 5 days ago
Description
Job Description :
The site head oversees the site with the assistance of a team that includes both on-role and third-party contracted resources.
(ii) SLA Adherence
(iv) Reduction of Incidences, cost and resource count/user
Education Qualifications :
B.E. / B. Tech (Computer or IT) and ITIL certification