Problem Manager - Nagpur - HCLTech

    HCLTech
    HCLTech Nagpur

    5 days ago

    Description

    Job Description

    The Problem Manager plays a crucial role in enhancing operational efficiency through development and maintenance of automation tools.

    • Adhere to quality standards and regulatory requirements by implementing and maintaining ITIL best practices within ServiceNow for incident and change management.
    • Provide on-call support for escalated incidents by analyzing issues thoroughly and executing root cause analysis to identify underlying problems and solutions.

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