Training Support Specialist - Mumbai - confidential

    confidential
    confidential Mumbai

    11 hours ago

    Full time
    Description

    Position Summary

    The Training Support Specialist will design and deliver training programs for Samsung in-house staff and SOLPAR Crew. This role ensures proper knowledge transfer for LTE/NR hardware installation, quality assurance, and operational processes while providing first-level field support. The specialist will work with Circle leadership and NHQ teams to identify skill gaps, develop e-learning modules, and create training manuals to enhance project execution.

    Key Responsibilities

    Training Delivery:

    • Conduct technical training sessions for Samsung teams, in-house staff, and SOLPAR Crew.
    • Provide specialized training on:
    • LTE hardware installation and RFE-1
    • Quality assurance and ATP processes
    • EMF, SCFT, and CLOT modules
    • eNodeB integration
    • Train Circle Warehouse teams on relevant processes.

    Field Support Quality Assurance:

    • Offer first-level support for alarm rectification and on-the-job training.
    • Assist site audit teams in maintaining zero-punch-point sites.

    Skills Assessment Development:

    • Identify training needs through discussions with teams.
    • Conduct training sessions on installation issues and troubleshooting.
    • Develop e-learning modules for project requirements.

    Reporting Monitoring:

    • Maintain daily, weekly, and monthly training reports.
    • Generate quality reports and implement training to reduce gaps.

    Special Assignments Cross-functional Support:

    • Handle special projects as assigned by NHQ or Circle teams.
    • Support training in other circles when needed.

    Key Skills Competencies

    • Expertise in LTE/NR hardware installation, RFE-1, and quality processes.
    • Strong understanding of EMF, SCFT, and CLOT frameworks.
    • Ability to develop training materials and e-learning content.
    • Excellent communication and facilitation skills.
    • Strong analytical and problem-solving abilities.
    • Hands-on experience in field operations and quality assurance.

    Qualifications Experience

    • Bachelor s/Diploma in Engineering, Telecommunications, or related field.
    • Minimum 2 years of Telecom experience.
    • At least 6 months of experience in technical training.
    • Familiarity with telecom installation, RF standards, and site quality processes.
    • Strong background in field support and troubleshooting.

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