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- The purpose of this role is to Manage the Assets Retails
- Life & Health Insurance Renewals and generate revenue through customer retention.
- This job requires a selfmotivated individual with strong analytical and collection strategy.
- Define and Design Policies and Processes for Renewals collections.
- Rigorous followup and strong monitoring of renewals on all stages e.g. Premium Paying (Due)/ Overdue/ Lapse/ Revival etc.
- Analyze and implement Renewals collection strategies and Implement improvements in processes
- Plan to automate collection MIS & strategy for digitizing daily tracking of collections
- Workflow management of collection processes
- Preparing MIS and PPT for reviews
- Designing and roll out of contests and incentive schemes along with partners Run various renewal campaigns and R&R programs at local and PAN India level to drive collections on regular intervals with partners and all verticals
- Coordinating with Analytics to identify high risk customers/segment and proposing strategy to mitigate the risks.
- Establish collaborative relationship with crossfunctional team to move Renewals collections strategies forward.
- Overall 5 + years of experience in Health Insurance Renewal Management
- Must have business analytical skill and Analytical models
- Have Black Belt Six Sigma Experience
- Strong customer service background Essential Sound knowledge of the practical application of a sales department
- Experience of building relationships with customers Essential Crossdiscipline team working
- Able to provide evidence of working in a target related environment
- Can demonstrate the ability to go the extra mile, to exceed expectations
- Track record of understands how to reach and identify prospective customers
- Advance Excel with VB and Macros , SQL database SAS
- Must have experience in Collection management
- Expertise in Dialer Management,
- Must have worked on digitalisation of Process
- Self-Driven & Proactive
- Result Oriented with a positive outlook
- Wellpresented and businesslike
- Good speaking & writing skills
- Stable career history ,Exceptional work ethic & drive , Willing to travel
AU Small Finance Bank - Mumbai, India - Au Small Finance Bank Limited
Description
AU Small Finance Bank - AVP & Sr. Manager - Insurance Persistency for Assets ChannelJob Summary :
Specific Experience :