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- Strong written and verbal communication skills with international accent.
- Ability to communicate calmly and diplomatically with patients & co-workers.
- Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
- Proficient in customer service
- Active listening and comprehension skills
- Excellent communication skills with international process experience especially from health care process.
- Strong customer service skills
- Ability to build positive relationships with patients.
- Education qualification: Degree/Diploma/+2 would be the minimum qualification.
- Helping customers on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail.
- Log in hours (Total hours 9:00:00 hrs. & Production hours 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
- 100% documentation
- Quality & AHT to be maintained as per process requirement
- Always be updated with the Process knowledge & daily updates
- Should take initiatives & be flexible for the changes.
- International Voice Experience is a must.
- Excellent Spoken English is a must.
- Immediate Joiners are required only.
bpo - Bengaluru, India - TranzCom
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Desired Candidate Profile