bpo - Bengaluru, India - TranzCom

    TranzCom
    TranzCom Bengaluru, India

    1 week ago

    Default job background
    Full time
    Description

    Job description

    Roles and Responsibilities

    • Strong written and verbal communication skills with international accent.
    • Ability to communicate calmly and diplomatically with patients & co-workers.
    • Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
    • Proficient in customer service
    • Active listening and comprehension skills
    • Excellent communication skills with international process experience especially from health care process.
    • Strong customer service skills
    • Ability to build positive relationships with patients.
    • Education qualification: Degree/Diploma/+2 would be the minimum qualification.

    Typical duties and responsibilities:

    • Helping customers on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail.
    • Log in hours (Total hours 9:00:00 hrs. & Production hours 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
    • 100% documentation
    • Quality & AHT to be maintained as per process requirement
    • Always be updated with the Process knowledge & daily updates
    • Should take initiatives & be flexible for the changes.

    Desired Candidate Profile

    • International Voice Experience is a must.
    • Excellent Spoken English is a must.
    • Immediate Joiners are required only.