Product Support Engineer - Gurugram, India - MakeMyTrip
Description
About the Opportunity:
Role:
Product Support EngineerLevel:
Senior Executive/ Assistant ManagerLocation:
GurgaonReporting to:
Senior Manager - Product Management
About the function:
MyBiz, a corporate travel management platform by MakeMyTrip provides a customizable, real-time self-booking system which seamlessly integrates into a company's structure to deliver convenience, transparency, savings and the power of choice.
Over last 5 years, they have on-boarded prominent corporates like Vedanta, P&G, Zomato, Bajaj Finance, Escorts, Netflix, Byju's and Blackberry etc which are availing the benefits of our seamless platform, along with significant savings.
About the role:
This role is responsible for ensuring product teams communicate and share resources and data across departments. The role involves working with external stakeholders to assess problems and advise organizations on how to solve them. It is a crucial role to support cross-functional product teams to work efficiently. The candidate will join myBiz GTM and will lead the organization onboarding & activation process for clients.
What you'll be doing:
Work with key accounts team to understand organizations onboarding needsPropose solutions for organization's need for automating their travel flowsInvestigate & address issues related to organization workflows / automationPerform User Acceptance Testing (UAT) for new features and bug fixes, ensuring their functionality and usability.
Identify and report production issues to the technical team using Jira and collaborate with the tech or product manager to facilitate issue resolution.
Maintain an organized system for tracking and documenting issues, utilizing a dashboard to identify recurring or ongoing problems for timely resolution.
Qualification & Experience:
Bachelor's degree in a relevant field such as engineering, or a related discipline is preferredProficiency in data analysis, interpretation, and reporting is valuable.
The ability to gather and analyze data related to product performanceA strong understanding of the product development lifecycle, including product ideation, requirements gathering, development processes, release management, and end-of-life considerations is important.
Key success factors for the role:Effective communication and articulation skillsAbility to manage multiple tasksQuick learner and highly action orientedStrategic thinkingHighly analytical and strong problem-solving skills