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- Strong service coordination and operations management skills
- Excellent interpersonal and communication skills
- Demonstrated ability to provide exceptional customer service
- Experience in a call center or customer service environment is a plus
- Proficiency in relevant software and tools
- Flexible and adaptable mindset to work in a dynamic environment
- Bachelor's degree in a relevant field is preferred
Help Desk Team Lead - Chennai, India - Tevatel
Description
Company Description
Tevatel is a leading provider of cloud-based call center solutions, specializing in customer engagement. Founded in 2019, Tevatel has rapidly grown into a global company with headquarters in Chennai, Tamil Nadu. With over 500 clients and offices in India, USA, and Dubai, Tevatel's flagship product, doocti, helps businesses effectively communicate with their customers for sales, support, and marketing.
Role Description
This is a full-time on-site role as a Service Desk Coordinator at Tevatel, located in Chennai. The Service Desk Coordinator will be responsible for day-to-day tasks such as service coordination, interpersonal communication, operations management, and providing excellent customer service.
Qualifications