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Senior Associate - Gurugram, India - PwC
Description
Description
PwC Technology is the 'global' IT organisation in PwC, providing a range of shared services andtechnology standards to over 350,000 people across 150 PwC member firms.
This role is a within the Engineering team that delivers the Endpoint Experience service to PwC member
firms. The Endpoint Experience Service delivers a consistent user experience to all mobile, MAC,
Windows and VDIs to PwC staff.
This role will have a specific focus on resolving complex support issues and ensuring high quality
changes are delivered using internally defined processes.
The successful candidate must have prior experience in supporting Windows 10 and 11
Note: Occasional on-call at weekend is required and may need to work shift pattern
Role type
This is a Permanent role
Grade
Senior Associate
Preferred Start Date
ASAP
Location
PwC Office/Home working
Responsibilities
Key responsibilities for the Candidate include:-
● Resolving escalated support tickets and managing the queue in ServiceNow
● Evaluating the documentation provided by design teams, and ensuring the Operations team delivers
the change successfully. This involves QA of solution and adhering to formal change management
porcesses.
● Documenting operational processes and creation of KB articles
● Ability to anaylse data using Excel
Skills, Qualifications and Required Experience
● At least two years experience in supporting Windows in an enterprise environment
● Microsoft Intune (essential)
● VMWare Workspace ONE (desirable)
● Excellent written and verbal communication ability in English
● Self-organized - can organize their time without being micromanaged
● Proven track record of resolving problems and designing/analyzing technical solutions
● Degree (e.g., BA, BSc) or equivalent experience (desirable)
● Strong problem-solving and analytical skills
Contacts
David Tucker
Mandatory Skill Set: Mobile engineer, Android, windows, intune
Preferred Skill Set: VMWare, Windows
Year of experience required: 04
Qualifications: Bachelors
Education
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications
Required Skills
Android, Microsoft Intune, Mobile Software, Windows (All)Optional Skills
Desired Languages
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date