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    Cashier cum Receptionist - Kolkata, India - 2coms

    2coms
    2coms Kolkata, India

    1 week ago

    2coms background
    Description
    Job Description

    Job Title:
    Cashier cum Receptionist


    Job Summary:
    As a Cashier cum Receptionist, you will be the first point of contact for
    guests visiting the trampoline park, responsible for providing exceptional customer
    service, processing transactions accurately, and assisting with inquiries and reservations.


    Roles and Responsibilities:

    • Customer Service: Greet guests warmly as they enter the trampoline park, providing
    information about park activities, pricing, and safety guidelines, and addressing any questions
    or concerns they may have.


    • Cash Handling: Process transactions for admission tickets, merchandise sales, and
    concessions purchases, using point-of-sale (POS) systems to accurately record sales, accept
    payments, and issue receipts.


    • Reservation Management: Assist guests with booking reservations for parties, events, or
    group outings, coordinating scheduling, payments, and special requests to ensure a smooth and
    enjoyable experience for all participants.


    • Check-In/Check-Out: Manage the checkin and checkout process for guests entering and
    leaving the trampoline park, verifying waivers, collecting admission fees, and providing

    wristbands or other identifiers as needed.


    • Telephone and

    Email Communication:
    Answer incoming calls and respond to email inquiries
    from guests, providing information, assisting with bookings, and addressing any issues or
    concerns in a prompt and professional manner.


    • Administrative Tasks: Perform various administrative duties, including data entry, filing, and
    record-keeping, to maintain accurate and up-to-date records of transactions, reservations, and
    guest information.


    • Safety Awareness: Ensure compliance with safety protocols and procedures, including
    monitoring guest behavior, enforcing park rules, and reporting any safety hazards or incidents to
    management as necessary.


    • Merchandise Sales: Assist guests with selecting and purchasing merchandise from the park's
    retail store, promoting special offers, upselling products, and maintaining inventory levels as
    directed by management.


    • Team Collaboration: Collaborate with other staff members and departments to support
    operational goals and initiatives, including assisting with crowd control, facility cleaning, and
    event setup as needed.


    • Cash Reconciliation: Reconcile cash drawers at the end of each shift, ensuring accuracy and
    completeness of transactions, and preparing deposits for bank pickup or delivery as required.

    Requirements


    • Previous experience in customer service, retail, or hospitality preferred.
    • Strong communication and interpersonal skills, with the ability to interact effectively with
    guests, colleagues, and management.


    • Cash handling experience and proficiency in operating POS systems and basic computer
    applications.


    • Ability to multitask and prioritize tasks in a fastpaced environment, with attention to detail
    and accuracy in transaction processing.


    • Positive attitude, enthusiasm for working with the public, and a commitment to providing
    excellent service to every guest.


    • Flexibility to work a variable schedule, including evenings, weekends, and holidays, to
    accommodate the operating hours and peak times of the trampoline park.


    • Knowledge of basic safety and emergency procedures, with a focus on ensuring the wellbeing of guests and staff.

    Benefits

    - Competitive salary and benefits package 10,000-12,000pm


    • Opportunities for advancement and crosstraining
    • Dynamic and energetic work environment
    • Potential for bonuses based on performance and sales targets
    Requirements

    • Previous experience in customer service, retail, or hospitality preferred.
    • Strong communication and interpersonal skills, with the ability to interact effectively with
    guests, colleagues, and management.
    • Cash handling experience and proficiency in operating POS systems and basic computer
    applications.
    • Ability to multitask and prioritize tasks in a fastpaced environment, with attention to detail
    and accuracy in transaction processing.
    • Positive attitude, enthusiasm for working with the public, and a commitment to providing
    excellent service to every guest.
    • Flexibility to work a variable schedule, including evenings, weekends, and holidays, to
    accommodate the operating hours and peak times of the trampoline park.
    • Knowledge of basic safety and emergency procedures, with a focus on ensuring the well being of guests and staff.
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