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- Setting team targets daily on sales board that are challenging but achievable and in line with annual budget target requirements
- Weekly employee sales action plan
- Celebrate sales and wins with team and individuals daily
- Motivates staff through daily meetings and initiating new ideas to keep staff driven and morale high
- Delegating the AM for the fair distribution of leads to employees who are meeting NSE
- Allocate staff for Assistant Manager (AM) to monitor, assess and evaluate sales performance and techniques (if applicable)
- Monitor, assess and evaluate AM sales staff support (if applicable)
- Tracking sales performance through effective use of all performance reports
- Monitor Admins for the collection, collation, and distribution of all sales support information, both internal and external.
- Monitor strict adherence to DNC regulation
- Monitoring the performance of LPA in coordination with AM.
- Maintain ongoing relationships with the General Manager and Key personnel of hotels in your programs region
- Ensure customer feedback/requests are handled promptly and forwarded to
- Notify head office of all ongoing hotel/member difficulties
- Collate performance data using sales reports and (Loyalty Consultant/Renewalist)/or recruitment/occupancy data (AM)
- Manage and track the programs ongoing expenses wages and petty in order to identify any inaccuracies
- Manage and direct workload to administration staff to ensure accuracy and effective time management
- Weekly and monthly sales presentation to the VP India & South Asia.
- Ensuring that occupancy target and sales target are met.
- Meet or exceed monthly and annual sales budget
- Average overall 70% occupancy
Program Manager - Bengaluru, India - AccorCorpo
Description
Job DescriptionThe Program Manager is responsible for the management and success of the Accor Plus loyalty Program for their regional offices (Pacific) through driving their team to meet/exceed sales targets as set by Accor Plus Head office.
Role: Program Manager
Location: Bangalore
Managing Sales Performance:
Client Relation Management:
Other Responsibility
Main Complexity/Critical Issues in the Job